As per Microsoft, the following is a standard job description of a desktop support technician:
• Install, configure, and upgrade hardware and software
• Resolve hardware and software issues of customers
• Liaise between customers and company
• Instruct users on hardware and software settings
• Give feedback about customer requirements
• Discuss with product team concerning how software works
When applying for a desktop support technician job, a cover letter along with a desktop support technician resume plays a decisive role in your hiring process. For this reason, you should try your best to create these documents in a compelling manner.
You can get help from the following cover letter sample.
Desktop Support Technician Cover Letter Example
524 New Castle Street
Dallas, TX 65321
October 17, 2017
Mr. David Clinton
214 Some Street
Dallas, TX 65996
Dear Mr. Clinton:
I am writing to express my interest in the Desktop Support Technician position at ABC Company because your job description perfectly complements my qualifications and experience. I am a Microsoft Certified Desktop Support Technician with five years’ extensive experience working in diverse IT environments.
During my professional career, I handled numerous technical, maintenance, and computer support issues for corporate and branch locations. In particular, I configured and set up hardware, software, and peripherals, and diagnosed and troubleshot problems relating to local area network (LAN). I also worked with virus protection software and utility programs while ensuring that company policies and procedures were followed and that each new aspects addressed technical advancements. Further details regarding my experience and skills are given in my enclosed resume.
As an enthusiastic Microsoft Certified Desktop Support Technician, I would welcome the chance to meet with you to discuss how my education, experience and skills would be beneficial for ABC Company. I can be reached at (000) 527-3632 to arrange a meeting time that will best match your timetable. Moreover, I will contact you by phone next week to follow-up.
Thank you for your time and consideration.