As per Microsoft, following is usual job role of a desktop support technician. You can mention these points in your cover letter;
• Liaise between customers and company
• Instruct users on hardware and software dealings
• Give feedback about customer requirements
• Discuss with product team concerning how software works
• Install, configure, and upgrade hardware and software
• Resolve hardware and software matter for customers
When applying for a desktop support job, a cover letter along with a current desktop support technician resume will play a vital part in your hiring process. For this purpose, you can get help from the following cover letter sample.
524 New Castle Street
Dallas, TX 65321
February 5, 2015
Mr. David Clinton
214 Some Street
Dallas, TX 65996
Dear Mr. Clinton:
In response to your recent advertisement for the position of Desktop Support Technician at ABC Company, I want to submit my resume because your job description perfectly complements my qualifications and experience. I am a Microsoft Certified Desktop Support Technician having five years’ experience in diverse IT environments.
During my professional career, I handled numerous technical, maintenance, and computer support issues for corporate and branch locations. In particular, I configured and set up hardware, software, and peripherals — and diagnosed and troubleshot problems relating to local area network (LAN). I also worked with virus protection software and utility programs, ensuring that company policies and procedures were followed and that each new aspects addressed technical advancements. Further details regarding my experience and skills are given in my enclosed resume.
As an enthusiastic Microsoft Certified Desktop Support Technician, I welcome the chance to meet with you to discuss how my education, experience and skills would be beneficial for ABC Company. I can be reached at (999) 999-3333 or via email at [Email Address Here] in order to plan a meeting time that will best match your timetable. Moreover, I will contact you by phone next week to follow-up.
Thank you for your time and consideration.
Very sincerely yours,