The position of a retail cashier usually does not require prior experience. You can work in either a full time or a part time role. Retail cashiers work at grocery stores, pharmacies, clothing stores and even in specialty stores which may include candy shops and shoe stores. There are many duties that a retail cashier is expected to perform depending on their individual job placement. In most instances, retail cashiers are the first and only contact that a customer has which is why a lot depends on the cashier to bring about customer satisfaction.
Retail cashiers greet customers as they arrive and provide them product location and features information. Sometimes, retail cashiers also help customers in making buying decisions and closing sales. Essentially, retail cashiers receive payments from customers in exchange of products sold. Their work may include taking cash, processing credit cards, issuing receipts and managing refunds and exchanges. At the end of their shifts, retail cashiers are expected to count the money in the cash register and to ensure that nothing is amiss.
Since there is much cash handling at this position, retail cashiers are hired following close scrutiny. Only the most ethical of the lot are preferred to carry out this job. When appearing for an interview for a retail cashier’s position, you will need to make sure that every question that you answer demonstrates work ethics and a sense of responsibility. To make things somewhat easier, we have compiled a list of prospective questions (and their answers) that a would-be employer may ask you during an interview.
Tell us about yourself.
I began my career seven years ago when I acquired my first summer job as a stocker at Banbury’s. I have been working in retail sector ever since because I feel that I have the capability to be successful in a retail environment. Afterwards, I promoted as a cashier; a position that was awarded to me after seeing my dedication and trustworthiness.
What experience do you possess as a cashier?
Since I have been working at this position for four years, I am quite well versed with the demands of this job. Initially, I calculated everything on a calculator; later I was trained in using the cash register which particularly sped up my work. I have had much exposure to customers and can gauge their wants and needs as I have had ample opportunity to serve them.
What is your greatest strength?
Besides cashiering expertise, I really like to provide excellent customer services.
What is your greatest weakness?
I remain very calm even in adverse situations and face irate customers peacefully. (In fact, this is your strength. Use this answer to divert the attention of selection committee towards your strengths)
What will you bring to us as a Retail Cashier?
I will bring expertise in providing customers with quick, cordial, professional service utilizing my complete knowledge of retail industry. I also offer a demonstrated ability to maintain the grocery space and displays, receiving, preparing and selling merchandise while maintaining a sanitary and organized work area.
What are your core competencies?
My core competencies include:
• Greeting customers warmly upon their arrival
• Providing customers with complete attention and assisting them make selections
• Keeping the floor orderly
• Using Point of Sale System properly and effectively
• Performing all opening and closing work
• Willing to assist co-workers
What have you done to improve your knowledge of the retail industry in the last year?
I am very interested in the workings of the retail industry which is why I have taken up a business course, presently in progress. I attend online classes so my work schedule isn’t affected and I have managed to learn quite a lot about the procedures and protocols of the retail world.
How long do you intend to work in this position?
Although I feel that promotion is some years away, I would like to upgrade my knowledge and skills to eventually be eligible for a manager’s position. I cannot say how long that will take even though I am striving hard to instill knowledge in myself.
Explain how you would be an asset to us.
I believe that there is no bigger asset than ethics. I have practiced ethical behavior throughout my career and I do not intend to stop now. During the time I have worked at Banbury’s, not even a single cent has gone unaccounted for. Additionally, I am a flexible individual who works extremely well under pressure, especially during the holiday season. I have a stocker’s background which makes me eligible for rotation in other departments when required.
This is a physically hard work. How could you handle these challenges?
I am physically fit, therefore, able to; stand 100% of time during shift, face extreme environmental exposures to cold and heat, and lift and carry up to 50 pounds