Doctor Office Receptionist Interview Questions and Answers

Updated August 26, 2018

An interview is essential to gauge an applicant’s abilities and suitability for a Doctor Office Receptionist position.

If you prepare well, there is nothing to keep you from gaining the job of your dreams.

Have a look at the following set of questions and answers to see what you may be in for:


Doctor Office Receptionist Interview Questions and Answers

What has been your experience working as a receptionist in a medical facility?
I have worked as a receptionist in this capacity for over five years now, and have learned a lot about handling the front end of a medical facility. My work includes greeting patients, providing them with the required information, scheduling appointments, performing follow-ups, handling registration procedures, insurance liaison, and records management work.

What specific skills do you possess which make you an excellent person to hire as a receptionist at our facility?
I am confident of the fact that there is no one better to hire than me. This is because I am exceptionally talented in handling first contact services, and can manage complex PABX systems to transfer calls, relay messages, and schedule appointments. My organizational skills are exceptional, and I can efficiently control a high volume of patients. In addition to this, I am well-versed in following up with insurance companies for verification purposes, and to find out statuses of claims.

Can you recall an achievement that you are proud of?
Yes. Recently, I created and implemented a novel records management system, which made it easy to extract information at the will of authorized individuals, along with securing patient data a 100%.

What has been your most challenging day so far? Recount what happened.
Last year, the facility had to cater to many patients in a week, due to a terrible influenza outbreak. There was a day when I had no choice but to schedule 521 patients, making my workday 6 hours longer than usual. It was quite challenging to handle so many patients in one day, and I was exhausted beyond belief. And I had to do it all over again the next day!

What do you not like about working as a receptionist?
There is nothing to dislike about the work. I love working at the front end, as I get to meet so many different people in a day. And I like staying busy – the work keeps me on my toes physically and figuratively speaking.

What are your plans as far as your work is concerned?
I am attending night school in a nursing capacity, and hope to obtain a degree in nursing soon. Once I do, I plan to work in a hospital.

About the Author

Sam Mogul, MBA (ITM & HR), is a passionate career expert with 15 years of experience in writing and reviewing resumes, cover letters, and career-related content. He founded CoverLettersAndResume in 2011 intending to help job seekers in their job search journey. If you have any questions or concerns, please feel free to Contact Us. Or visit our About Us page.

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