Doctor Office Receptionist Interview Questions and Answers

Updated on: August 26, 2018

An interview is essential to gauge an applicant’s abilities and suitability for a Doctor Office Receptionist position.

If you prepare well, there is nothing to keep you from gaining the job of your dreams.

Have a look at the following set of questions and answers to see what you may be in for:


Doctor Office Receptionist Interview Questions and Answers

What has been your experience working as a receptionist in a medical facility?
I have worked as a receptionist in this capacity for over five years now, and have learned a lot about handling the front end of a medical facility. My work includes greeting patients, providing them with the required information, scheduling appointments, performing follow-ups, handling registration procedures, insurance liaison, and records management work.

What specific skills do you possess which make you an excellent person to hire as a receptionist at our facility?
I am confident of the fact that there is no one better to hire than me. This is because I am exceptionally talented in handling first contact services, and can manage complex PABX systems to transfer calls, relay messages, and schedule appointments. My organizational skills are exceptional, and I can efficiently control a high volume of patients. In addition to this, I am well-versed in following up with insurance companies for verification purposes, and to find out statuses of claims.

Can you recall an achievement that you are proud of?
Yes. Recently, I created and implemented a novel records management system, which made it easy to extract information at the will of authorized individuals, along with securing patient data a 100%.

What has been your most challenging day so far? Recount what happened.
Last year, the facility had to cater to many patients in a week, due to a terrible influenza outbreak. There was a day when I had no choice but to schedule 521 patients, making my workday 6 hours longer than usual. It was quite challenging to handle so many patients in one day, and I was exhausted beyond belief. And I had to do it all over again the next day!

What do you not like about working as a receptionist?
There is nothing to dislike about the work. I love working at the front end, as I get to meet so many different people in a day. And I like staying busy – the work keeps me on my toes physically and figuratively speaking.

What are your plans as far as your work is concerned?
I am attending night school in a nursing capacity, and hope to obtain a degree in nursing soon. Once I do, I plan to work in a hospital.