Interviews are such trying processes! Having to go and sit behind a desk with 3 or more people judging you on everything from how you did your hair to how confident you look can be tiresome.
But that is the way it is. The best way to go about it is to expect it all and prepare, not just for what questions you will be asked, but how you present yourself.
For the former, you can look at the following set:
Do you sometimes find it overwhelming to handle the influx of patients at the medical facility where you are presently working?
The influx of patients is something that I am always prepared for. Usually, the appointment system takes care of too many people arriving at the same time. However, at times, we do have rush hours where handling patients becomes a bit of a nightmare, especially when no one wants to wait for their turn. I do what I have to and make sure that I cater to each and every one of them as best as I can.
What main duties have you been entrusted with while working as a medical front office receptionist in the past?
Greeting patients and inquiring into how I can help them is the first thing that I do each day. Other duties include scheduling appointments over the telephone and in person, making follow-up calls, handling cancellations and rescheduling appointments, maintaining patient records in complete confidentiality, ensuring insurance claims follow up and keeping the waiting and reception area clean and organized.
What skills do you possess that can convince us that you are the right person to hire as a medical front office receptionist at our facility?
My foremost skill is my ability to handle multiple things at the same time. I am a well-organized individual who can prioritize and organize a heavy workload, and possess extensive knowledge of medical terminology. Additionally, I am exceptionally good at handling complex filing systems and I am fully aware of infection control policies as well.
On a scale of 1 to 10, 10 being the highest, where do you rate yourself as far as professional tact is concerned? Why did you give yourself this rating?
Well, since I am human and prone to errors, I cannot give myself a 10. So a 9 is where I would rate myself. I have given myself this rating because I am extremely tactful when it comes to dealing with patients, visitors and staff members. I make sure that I maintain professional decorum at all times while remaining reachable and helpful.
Have you ever been in a situation when you had to deal with an angry patient or visitor? Recount what happened.
A family member accompanying a patient became antsy because he had arrived earlier than his scheduled time. Since he had to wait an hour extra, he became agitated and began yelling at me, asking me why I couldn’t fit him in. I politely told him several times that his wasn’t an emergent case and that he would have to wait for his turn. But he kept making things difficult. In the end, I had no choice but to firmly ask him to sit down and not approach my desk until it was his patient’s turn.
What auxiliary activities do you perform in this role?
Apart from handling patients’ appointments and taking telephone calls, I am responsible for creating and maintaining liaison with insurance companies and suppliers and vendors too, along with handling inventory of office / medical supplies and equipment.