A doctor’s office receptionist is an individual who is hired specifically to assist doctors by handling front desk duties.
This includes greeting patients, providing information, scheduling meetings, and handling telephone calls.
Doctor Office Receptionist Resume writing is tricky. But since you have to do this, looking through a sample will help.
Doctor Office Receptionist Resume Example
73 Cooper Road, Coventry, RI 27912
Uniquely qualified receptionist with 8+ years’ hands-on experience in providing tier 1 support to patients and ensuring smooth operations of the facility. Proven ability to provide patients and families with information on the facility’s services, and respond to patients’ queries and concerns following facility protocols. In-depth comprehension of obtaining and verifying insurance information, and calculating copays. Well-versed in operating PABX, ensuring that calls are accurately transferred, and messages relayed promptly.
|✓ Patient Liaison||✓ Insurance Verification||✓ Records Keeping|
|✓ Filing||✓ PABX Operations||✓ Scheduling|
|✓ Follow-up||✓ Patient Intake||✓ Payments Handling|
|✓ Inventory Management||✓ Mail Handling||✓ Registration|
• Singlehandedly managed 150 patients in one day, owing to a particularly busy day at the practice.
• Successfully maintained liaison with major insurance carriers, resulting in a 50% decrease in payment time.
• Devised a patient intake system, which proved to be 75% more efficient than the one already being used.
• Implemented a new records keeping system, resulting in increased security and confidentiality of records.
National Vision, Coventry, RI 2013-present
• Welcome patients as they arrive at the facility, and provide them with the required information.
• Inquire into patients’ purpose of visit, and check appointment books to check their registration statuses.
• Perform patient intake activities to obtain demographic data, past medical histories, and insurance coverage information.
• Assist patients in filling out forms, and provide them with information on required documents.
• Call insurance companies to verify patient coverage, and provide patients with information on copays.
• Schedule appointments for patients, and give them a reminder or follow-up calls.
• Oversee the inventory of office supplies, and ensure that any low stock situations are communicated to the procurement manager.
• Create and maintain records of patients and treatments accurately and confidentially.
Doctor Office Receptionist
Hands-on Care, Coventry, RI 2011-2013
• Assisted patients in filling out registration forms using medical, demographic, and insurance information.
• Provided support by calling up insurance companies to determine statuses of claims.
• Calculated out of pocket costs and copays, and processed patients’ payments.
• Ensured that the waiting and reception areas were kept cleaned and sanitized at all times.
• Performed data entry work to record patients’ information into the facility system.
Coventry High School, Coventry, RI – 2009
High School Diploma
Doctor Office Receptionist Qualifications
If you want to work as a receptionist at a doctor’s office, you have to possess a high school diploma or a GED equivalent at the very least.
Previous experience in a similar capacity, even if it isn’t in a medical arena, will go a long way in making you an excellent candidate to work at this position.
In addition to formal education requirements, one has to possess a solid skills set if one wants to work in this position successfully. This includes the ability to stay organized at all times, handle patient inflow, and manage scheduling activities and follow-up, and high patience levels.
Also, it is essential to be able to handle filing duties and thoroughly manage record keeping work. Moreover, it is imperative to know at least some of the work of the doctor that you are assisting so that this information can be provided to patients and families when they inquire.
Working as a receptionist at a doctor’s office can be quite challenging as you often have to perform many job duties at the same time. But if this is the work that you are cut out for, you may want to go through the following list of job duties particular to this position:
Doctor Office Receptionist Job Description
• Greet patients and their families as they arrive at the reception area, and inquire into their purpose of visit.
• Provide patients with information on different services offered by the doctor, and respond to any questions or concerns.
• Schedule appointments, after conferring with the doctor to determine timeslots and availability.
• Perform follow up activities to ensure that patients are reminded about their appointments and that doctors are given reminders too.
• Assist new patients in filling out forms to register at the facility, and obtain insurance coverage information.
• Verify insurance information by calling insurance companies, and calculate and inform patients about co-pays in exchange for services rendered.
• Create and maintain records of all patients and treatments provided to them, and ensure that all documents are stored accurately and confidentially.
• Oversee inventory of office supplies, ensuring that low stock situations are informed to the facility procurement officer.
• Ensure that the reception and waiting areas are kept cleaned and maintained at all times.