A medical receptionist job entails all the work that a general receptionist does with some additional duties as working in a medical facility is a little different than working anywhere else. They are responsible for answering phones, scheduling patients for appointments, registering patients and payment management. Since medical receptionists manage the front desk, they are required to greet patients and visitors along with answering basic questions and performing routine clerical duties.
Medical receptionists prepare patient records and issue forms to acquire information. They track medical charts and perform general tasks such as obtaining patient demographics and insurance information.
In some facilities, medical receptionists are also responsible for assisting doctors with medical procedures and medication administering. Medical receptionists arrange for efficient and orderly checking in and out of patients and ensure that all administrative work managed efficiently. As far as their administrative work is concerned, medical receptionists perform many duties including filing, records management and inventory control and provide referrals.
On a more specific note, medical receptionists utilize formal channels of communication to report concerns and patient issues. They are expected to maintain an orderly and professional working atmosphere at all times and act as a liaison between insurance companies and the office to ensure claim settlements.
Medical receptionists need to be extremely detail oriented as they have a lot of paper work and records to deal with. They assist patients with filling out admission forms which is why they need to possess a complete understanding of the registration process.
• Politely greeted patients and visitors to enhance the overall image of the facility
• Correctly obtained patient information for registration and insurance filing
• Actively determined patient’s needs and processed according to the type of case
• Assisted with check in and out of patients
• Answered phone and directed calls
• Scheduled appointments
• Answered basic question of patients and families, increasing their satisfaction level
• Performed routine clerical, data entry and data retrieval tasks, organizing the data by 50%
• Entered patients’ data using 10-key punch
• Posted payments into system
• Balanced batch and reconciled cash
• Prepared reports using MS Word and Excel
• Respected patients’ right to privacy and confidentiality