There is no power that can bring you down if you want to be successful at an interview – unless that power is you.
Everything depends on how well you prepare and conduct yourself at an interview.
If you are well prepared, nothing can stop you from acing an interview!
So here is a set of interview questions and answers that will help you along:
Related: Spa Attendant Resume Sample
What is the most important feature of a successful spa attendant?
Spa attendants who are completely customer service-oriented are the ones who are considered successful. Client satisfaction is of the utmost importance in a spa as the spa’s success depends on how happy its client base is.
In a previous position, what were your prime duties working as a spa attendant?
From greeting clients to receiving and processing payments, I have done it all. Registering clients, handing out appointments, preparing procedure rooms, procuring spa supplies and equipment and ensuring the overall cleanliness and sanitization of the facility, is all part of the work of a spa attendant.
In a busy spa environment, what 2 skills does one need to work effortlessly? Explain why you chose the two you mention.
Spas are usually quite busy and spa attendants need to be very skilled. The two main skills that they need is customer service-orientation and the ability to multitask. This is because client satisfaction is important if you want repeat business, and of course, you have to be able to handle several things at the same time, so multitasking is an essential feature.
What is your method of operation where facility sanitation is concerned?
I make it a point to make sure that all procedure rooms are cleaned and sanitized from top to bottom as soon as a client has left. I also make sure that all wet surfaces, including bathrooms and grooming areas are washed and disinfected several times a day. Apart from this, I supervise the cleaning and sanitation of supplies and equipment, and also ensure that waste materials are properly disposed of.
Have you ever found yourself in a situation where you were torn between taking the side of the client or the spa where you were working? What happened?
There was a time when a client was wronged by the spa cashier who charged her credit card for $50 more than she had been provided services for. I saw the entire incident take place and was hoping that the client would notice but she didn’t. As soon as she left, I pointed it out to the cashier who said there is nothing that can be done about it and was oddly complacent about it. Since her attitude was like this, I had no choice but to inform the manager that this had happened.
If you were given a choice to work in a low key or fast-paced spa environment, which one would you choose?
I would want to work in a fast-paced one as I would feel more at home working in an environment where there is more to do and the challenge is great!