2 Guest Relations Manager Resume Samples (How-to)

Updated on: August 5, 2023

Writing a compelling Guest Relations Manager resume requires highlighting your relevant skills, experiences, and achievements.

Here’s a step-by-step guide to help you create an impressive resume:

1. Contact Information:
Include your full name, professional title, phone number, email address, and optionally, your LinkedIn profile.

2. Resume Summary:
Write a concise summary that highlights your experience and value as a Guest Relations Manager. Emphasize your expertise in providing exceptional customer service and your ability to handle guest inquiries and complaints effectively.

Results-oriented Guest Relations Manager with 5+ years of experience in the hospitality industry. Proven track record of delivering exceptional customer service, resolving guest issues, and maintaining high guest satisfaction levels. Adept at building strong relationships with guests and leading a team to exceed expectations.

3. Skills:
List key skills that showcase your proficiency in guest relations and relevant areas such as customer service, problem-solving, communication, and leadership. Be sure to include any specific software or language skills that are relevant to the role.


  • Excellent interpersonal and communication skills
  • Strong problem-solving and conflict-resolution abilities
  • Proficient in guest management software
  • Multilingual: fluent in English, Spanish, and French

4. Professional Experience:
Detail your work experience in reverse chronological order, starting with your most recent position. Focus on illustrating your accomplishments and responsibilities related to guest relations and customer service. Use action verbs to describe your contributions and quantify your achievements where possible.

Guest Relations Manager
XYZ Hotel

  • Led a team of 10 front desk staff, providing training and guidance to ensure exceptional guest experiences.
  • Implemented a new guest feedback system, resulting in a 20% increase in positive reviews.
  • Resolved guest complaints in a timely and satisfactory manner, resulting in a 15% improvement in guest satisfaction scores.
  • Collaborated with other departments to coordinate special events and VIP guest arrangements.

5. Education:
Include your educational background, starting with your highest degree obtained. If you have relevant certifications or additional training, mention them as well.

Bachelor of Science in Hospitality Management
ABC University, 2016

6. Additional Sections:
Consider including any additional sections that enhance your candidacy. This can include volunteer experience, professional affiliations, or notable achievements.

Final Tips:

  • Tailor your resume to the specific job requirements, using keywords from the job description.
  • Keep your guest relations manager resume clean, concise, and well-organized.
  • Proofread for any grammatical or spelling errors.
  • Use a professional resume template to ensure a polished appearance.

Remember, a well-crafted Guest Relations Manager resume should showcase your ability to provide excellent customer service, manage guest experiences, and effectively handle any challenges that may arise.

The following sample will guide you on how to write an excellent resume.

Guest Relations Manager Resume Page Image

Guest Relations Manager Resume Sample 1

Olivia Olsen
Newark, DE
(000) 598-4121


Repeated records of achievement in the customer service and hospitality arena.

Customer service-focused Guest Relations Manager, known for inspiring staff to excel at the delivery of exceptional customer services. Excellent communication and organizational skills with critical thinking aimed at ensuring positive experiences for guests.


  • Coordinating work activities with various departments to ensure a seamless guest experience.
  • Ensuring laser focus on directing, coaching, and supervising staff to ensure the delivery of exceptional customer service.
  • Identifying, communicating, and ensuring action on all sales leads about hotel patrons.


  • Tier-1 services
  • Team development
  • Safety compliance
  • Online promotion
  • Dispute handling
  • Front desk management


  • Developed and implemented novel systems to enhance guest experience from pre-arrival to post-departure.
  • Retained a particularly demanding hotel patron (providing an annual business of $30,000) by employing exceptional customer service acumen.
  • Increased patronage by 44% by suggesting free offers of spa services with every reservation.
  • Trained 55 guest relations officers in 2 years for successful placement in the hotel’s branches in other states.
  • Decreased check-in time by 50% by implementing an online check-in system for the hotel’s patrons.


Guest Relations Manager
Hilton Hotel, Newark, DE
6/2018 – Present

  • Manage front desk operations and cater to the needs of walk-in customers
  • Lead efforts to ensure a positive guest experience through exceptional call handling services
  • Make sure that reservations are taken correctly and that any offers are communicated at the time of booking
  • Coordinate the activities of guest relations officers to ensure that they are always available
  • Analyze customer feedback to ensure the delivery of proper customer services
  • Handle staff schedules, rotating shifts, and training needs
  • Respond to guests’ needs and anticipate ones that have not been stated
  • Encourage staff members to indulge in suggestive selling such as additional hotel services
  • Respond to escalated complaints with the view to retaining business
  • Oversee the arrival and departure of important guests and corporate clients
  • Appraise the staff’s performance and suggest additional training if needed
  • Examine the activities logbook, assign tasks, and ensure that all functions are being carried out according to the hotel’s policies

Guest Relations Officer
Hyatt, Newark, DE
1/2015 – 6/2018

  • Greeted hotel patrons and inquired about reservation details
  • Assisted walk-in guests through the booking procedure to ensure that their needs are met
  • Provided room booking suggestions while ensuring that the process goes smoothly
  • Coordinate efforts with bellboys to assure that guests’ luggage was delivered to their rooms
  • Handled complaints by analyzing situations and offering appropriate solutions
  • Took telephone calls and handled online bookings

Bachelor of Arts Degree in Hospitality
Community College, Newark, DE – 2014

Guest Relations Manager Resume Sample 2

Highly skilled and experienced Guest Relations Manager with a proven track record in delivering exceptional customer service and ensuring guest satisfaction. Adept at building rapport with guests and providing personalized solutions to meet their needs. Proficient in managing staff, overseeing operations, and resolving conflicts in a fast-paced hospitality environment.


Guest Relations Manager
ABC Hotel, San Diego, CA
2015 – Present

  • Develop and implement strategies to enhance guest satisfaction and improve overall experience.
  • Train and mentor staff on providing excellent customer service, ensuring consistent delivery of high-quality service.
  • Manage guest inquiries, complaints, and requests in a timely and efficient manner.
  • Coordinate with various departments to ensure smooth operations for special events and VIP guests.
  • Conduct regular staff meetings to address issues, provide feedback, and foster team collaboration.
  • Monitor guest feedback and reviews on online platforms and address any concerns or issues raised.
  • Collaborate with the sales and marketing team to develop and execute guest recognition programs and initiatives.

Guest Relations Officer
XYZ Resort, City, San Diego, CA
2012 – 2015

  • Assisted guests with check-in and check-out procedures, ensuring a seamless experience.
  • Provided recommendations on local attractions, restaurants, and activities to enhance guests’ stay.
  • Resolved guest complaints and concerns, ensuring a satisfactory resolution and a positive experience.
  • Coordinated special events and functions, ensuring smooth operations and guest satisfaction.
  • Managed guest reservations and room assignments, ensuring accuracy and efficiency.


  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong problem-solving and conflict resolution abilities.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Proficient in using hotel management software and applications.
  • Proactive and customer-focused mindset.
  • Ability to work collaboratively with team members from diverse backgrounds.

Bachelor’s Degree in Hospitality Management
City University, San Diego, CA – 2011

Certified Guest Service Professional (CGSP)
Hospitality Management Certificate

Recommended: Guest Relations Manager Cover Letter

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