Position Title: Guest Service Attendant
Reports To: Guest Service Manager
Job Summary
The Guest Service Attendant is responsible for ensuring the highest level of guest satisfaction by providing a warm, welcoming, and helpful environment. This position involves greeting guests, managing their requests, and ensuring that their experience is memorable and positive.
Key Responsibilities
- Greeting and Welcoming: Meet guests with a friendly attitude and assist with their inquiries.
- Guest Check-In: Efficiently handle the check-in and check-out procedures.
- Information Provider: Offer guests comprehensive information about hotel services, local attractions, and directions.
- Complaint Handling: Address and resolve guest complaints in a professional and timely manner.
- Room Service: Coordinate with housekeeping and other departments to fulfill guest requests and special needs.
- Luggage Assistance: Assist with luggage handling and storage when necessary.
- Reservation Management: Manage reservations, cancellations, and special requests.
- Safety Procedures: Ensure the safety and security of guests by following hotel policies and procedures.
- Financial Transactions: Handle payments, provide receipts, and manage cash or card transactions accurately.
Qualifications
- Education: A high school diploma or equivalent is required. Additional hospitality industry training or education is a plus.
- Experience: Previous experience in a customer service role, preferably in the hospitality industry.
- Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Attention to detail and strong organizational skills
- Proficiency in using reservation and check-in software
- Multilingual abilities are a plus
Working Conditions
- Ability to work flexible hours, including nights, weekends, and holidays.
- Physical stamina to stand for extended periods and assist with luggage.
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Employee discounts on hotel services and amenities
How to Apply
Interested applicants should submit a resume and cover letter to [[email protected]].
Your Adventure in Hospitality Awaits!