Guest Service Attendant Resume Sample

Updated on: May 31, 2019

As a guest service attendant, your resume must be precisely what the hiring manager wants to see. Why?

Because hiring managers do not hire people, who are mediocre at this position, as there is a lot at stake.


In your resume for this position, it is imperative that you highlight all your skills and experience in a guest service role.

Ensuring that your customer service skills are emphasized is very important.

Have a look at the following resume sample for a guest service attendant position:

See also: Guest Service Attendant Cover Letter



Guest Service Attendant Resume Sample


Dimitri Peg
5 Right Street, Miami, FL87006
(000) 875-8546


Highly skilled guest service attendant, with over 8 years of experience in the hospitality industry. Well-versed in greeting guests, and providing them with the required information. Demonstrated expertise in ensuring delivery of high-end services in order to ensure guest retention and satisfaction.


Tier 1 Support
PABX Management
Reservations Assistance

Rooms Assignment
Payment and Billing
Complaint Handling

Check-in and Checkout
Reports Running
Hotel Security Oversight
Cash Balancing


  • Provided excellent services to a regular guest, as a result, retained his business despite adverse circumstances.
  • Implemented a unique reservations system, hence, reduced reservation time by 50%.
  • Devised a bookkeeping system, thereby, increased payment and billing efficiency by 65%.
  • Trained 15 guest service attendants as part of their induction program.


Guest Service Attendant
Thunder Valley Hotel, Miami, FL | 2015-present

  • Welcome guests as they arrive at the hotel, and provide them with the required information.
  • Engage guests and visitors in conversation in order to determine their specific requirements.
  • Check reservations to determine if rooms have been booked previously.
  • Ask guests for their identification, and assist them in filling out intake forms.
  • Provide guests with information on their rooms.
  • Escort guests to their rooms, and hand over keys or key cards.
  • Inform guests about the hotel’s facilities and services, and ways of making good use of them.
  • Take and process cash and credit card payments, and tender receipts and change.
  • Man the telephone exchange, and take and process online and on-phone reservations.
  • Create and maintain lists of guests, and payments made.

Guest Service Aide
The Hut, Miami, FL | 2011 – 2015                 

  • Led guests to their desired areas within the hotel.
  • Provided guests and visitors information regarding facilities such as game rooms, and restaurants.
  • Sealed payment receipt envelopes, and handed them over to guests.
  • Assisted in balancing cash registers at the end of the day.
  • Oversaw the housekeeping crew in order to ensure constant cleanliness of all hotel areas.


High School Diploma
St. Paul’s High School, Miami, FL

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