Founded in 2012, Instacart has become a leader in grocery delivery services. It offers unparalleled convenience and efficiency to its customers.
By joining Instacart as a Full-Service Shopper, you will play a pivotal role. You will deliver a seamless shopping experience that keeps customers coming back.
Position Overview
The Instacart Full-Service Shopper position provides a dynamic and rewarding career choice.
As a Full-Service Shopper, your primary role is to assist customers with their grocery shopping needs. You take orders through the application. You expertly select items and ensure timely delivery.
Duties and Responsibilities of an Instacart Full-Service Shopper
As an Instacart Full-Service Shopper, your key responsibilities will include:
- Launching the Instacart shopper app on your smartphone (iPhone or Android).
- Accepting and efficiently completing compatible batches of orders.
- Driving safely to designated stores to shop for items.
- Selecting items from customers’ lists in the correct order and ensuring quality.
- Reviewing order details to locate items within the store.
- Keeping orders organized by placing items separately in carts.
- Conducting thorough checks at the end of each shopping trip to avoid missed items.
- Recommending additional products that may enhance the customers’ shopping experience.
- Providing detailed information and assistance about specific products to customers.
- Staying connected with customers via live chat and other communication channels.
- Responding to customer inquiries promptly, including those related to fashion products.
- Confirming customers’ orders and addressing any special requirements.
- Processing items through the checkout register and making payments utilizing the Instacart credit card.
- Packing customers’ items securely for safe transport in vehicles.
- Following navigation guidelines responsibly to deliver items to customers’ homes or offices.
- Delivering ordered items directly to customers and expressing appreciation for their business.
- Managing incoming calls related to delivery issues, such as incorrect orders.
- Facilitating exchanges and returns via the application according to established protocols.
- Utilizing customer feedback to continually enhance the level of service you provide.
- Participating in educational sessions through the Instacart app to enhance your skills.
Skills and Abilities Required
- Proficient in using technology, especially smartphones that operate on iOS and Android, to manage orders effectively.
- Ownership of a personal vehicle with valid insurance that meets local regulations.
- Physical capability to handle and transport grocery bags weighing over 30 pounds.
- Strong time management and organizational skills to complete order processing and deliveries efficiently.
- Excellent communication and customer service skills to effectively engage with customers and address their needs.
- Flexibility to adapt to varying order volumes and unique customer preferences.
- Exceptional attention to detail to ensure accurate selection and packing of customers’ items.
- Navigation skills to locate stores and customer addresses, including finding alternative routes when necessary.
- Problem-solving abilities to resolve issues such as incorrect deliveries and respond to customer inquiries quickly.
- Capacity to work independently, adhere to established protocols, and maintain a positive professional demeanor.
Background Checks
Instacart requires candidates to undergo background checks through a third-party service to ensure a clear criminal record.
Educational Requirements
No specific educational qualifications are required to become an Instacart Full-Service Shopper.
License Requirements
A valid driver’s license and a vehicle with insurance coverage are typically required. A clean driving record is also essential.
Salary
While specific salary information is confidential, it is a well-discussed topic among current shoppers. Based on various online forums, Instacart shoppers typically earn between $10 and $30 per hour before expenses like gas and vehicle maintenance. In certain cases, larger batches can lead to earnings exceeding $50 per hour.
Final Thought
By becoming an Instacart Full-Service Shopper, you can transform your passion for grocery shopping into a flexible and rewarding career. Join thousands of shoppers enjoying the benefits of being their own boss, setting their schedules, and bringing smiles to customers with every delivery. Start your journey with Instacart today and discover the joy of shopping with purpose.