Instacart Full-Service Shopper Job Description and Skills

Updated on: January 14, 2024

Position Overview

The Instacart Full-Service Shopper position offers a flexible and rewarding career opportunity. As an Instacart Full-Service Shopper, your main responsibility is to assist customers with their grocery shopping needs by taking orders from the application, shopping for the items, and ensuring on-time delivery.

Instacart, founded in 2012, has established itself as a leading grocery delivery service, providing convenience and efficiency to customers. As a full-service shopper, you will play a vital role in delivering a seamless shopping experience to customers.

Instacart Full-Service Shopper Duties and Responsibilities

As an Instacart full-service shopper, your primary responsibilities will include:

  • Launch the Instacart shopper app on your Android or iPhone device.
  • Accept and complete suitable batches of orders.
  • Safely drive to the designated store.
  • Handpick items from customers’ lists in the correct order.
  • Review order details to determine item location and aisles.
  • Ensure items from each order are placed separately in carts.
  • Thoroughly check items at the end to prevent any missed items.
  • Recommend additional products to customers to enhance their shopping experience.
  • Provide information and assistance to clients regarding specific products.
  • Regularly check live chat and other communication channels to stay in touch with customers.
  • Respond to inquiries about items, including fashion products.
  • Confirm customers’ orders and address any additional requirements.
  • Process items through the checkout counter and make payments using the Instacart credit card.
  • Pack customers’ items and safely place them in the designated vehicles.
  • Drive vehicles responsibly and follow the navigation map to reach customers’ homes and offices.
  • Hand over ordered items and associated bills to customers directly or place items at their door as requested.
  • Express gratitude to customers for their time and for choosing to use the Instacart service.
  • Handled incoming calls related to issues like incorrect deliveries.
  • Manage exchanges and returns through the application, adhering to established protocols and regulations.
  • Use feedback to continuously improve the level of customer service provided by you.
  • Participate in educational sessions offered through the Instacart app.

Instacart Full-Service Shopper Skills and Abilities

  1. Proficiency in using technology, particularly smartphones running both iPhone and Android operating systems, to receive and process orders.
  2. Ownership of a personal vehicle with insurance coverage that complies with local laws.
  3. Physical dexterity to handle and transport bags weighing 30+ pounds containing groceries and other items.
  4. Strong time management and organizational skills to efficiently complete orders and deliveries.
  5. Excellent communication and customer service abilities to interact with customers and address their needs effectively.
  6. Flexibility and adaptability to handle varying order volumes and customer preferences.
  7. Attention to detail to accurately select and pack customers’ items while ensuring order accuracy.
  8. Navigation skills to find designated stores, customer locations, and alternative routes as needed.
  9. Problem-solving skills to address issues such as incorrect deliveries and customer inquiries promptly.
  10. Ability to work independently and follow set protocols and regulations while maintaining a positive and professional attitude.

Background Checks

Instacart requires a clear criminal record and conducts background checks through a third-party provider.

Educational Requirements

No specific educational qualifications are necessary for working as an Instacart full-service shopper.

License Requirements

Possession of a valid driver’s license and a vehicle with insurance coverage is typically required. Additionally, a good driving record is essential.


While specific salary information is confidential, it is widely discussed among current shoppers. Based on forums and online discussions, Instacart shoppers typically earn between $10 and $30 per hour before expenses like gas and car maintenance. Occasionally, you may even have the opportunity to earn over $50 per hour when assigned larger batches.

Final Thought

By becoming an Instacart full-service shopper, you have the opportunity to turn your love for grocery shopping into a flexible and lucrative career. Join thousands of shoppers who are enjoying the benefits of being their own boss, earning on their own terms, and bringing smiles to customers’ faces with every delivery. Start your journey with Instacart today and experience the joy of shopping with a purpose.

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