Front Desk Clerk Duties and Responsibilities

Updated on May 10, 2019

The front desk of any organization holds great importance as it reflects the overall company’s image.

Be it a business or a hotel; front desk personnel is responsible for providing customers with a first impression – which is usually considered to be the last impression, especially if it is the hospitality arena.

Companies and hospitality settings employ people at many levels to ensure that a positive company image is maintained and projected.

Even though the position of a front desk clerk is an entry-level one, much is dependent on it. Front desk clerks perform one of the biggest jobs in a hotel which are checking guests in and out.

This in itself is a huge responsibility which a front desk clerk needs to do with total professionalism while maintaining a pleasant demeanor.

See also: Front Desk Clerk Resume

Some other important duties and responsibilities of a hotel front desk clerk include.

 

Front Desk Clerk Duties and Responsibilities

• Greet guests and provide them with room availability and hotel facilities information

• Assign rooms to guests and provide them with instruction on using automated keys

• Make reservations over the phone and confirm them by giving call back services

• Instruct bellhops to escort guests to their rooms and handle luggage

• Maintain information on room availability and guests’ accounts

• Perform bookkeeping activities such as position charges and computing bills

• Collect payments in the form of cash and process credit card payments

• Record guests’ comments and complaints

• Advise housekeeping staff to handle tasks when rooms are vacated

• Answer incoming telephone calls and provide information on the hotel’s services

• Take and relay messages to guests

• Issue safety deposit boxes to guests when requested

• Accept and carry out wake-up call requests

• Make cash drops at the end of each shift

• Refer guests to appropriate departments to ensure that their complaints are resolved

• Take and verify identification during check-ins

• Perform cleaning and maintenance tasks on the front desk

• Offer guests advice on local shopping and eating areas

• Communicate with staff on the previous shift to manage guests’ arrivals and reservations

• Inform management of any discrepancies in front desk operations

• Balance rebates and miscellaneous charges

• Provide guests with information on entertainment prospects inside the hotel

• Provide travel instructions to guests and arrange for transportation

• Complete and present reports pertaining to housekeeping to the management

• Report safety hazards to the management or security officials

About the Author

Sam Mogul, MBA (ITM & HR), is a passionate career expert with 15 years of experience in writing and reviewing resumes, cover letters, and career-related content. He founded CoverLettersAndResume in 2011 intending to help job seekers in their job search journey. If you have any questions or concerns, please feel free to Contact Us. Or visit our About Us page.




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