Front Desk Clerk Resume Sample

Updated August 3, 2018

A front desk clerk’s job is to provide the first tier services to customers entering into an office.

This position requires the applicant to ensure that all check-ins and check out along with message handling and payments are in order.

In addition to these kinds of abilities, a resume for front desk clerk should include an objective statement, key qualifications, accomplishments, experience, and relevant skills.

To build an effective resume for a Front Desk Clerk job, see the example below:

 

Front Desk Clerk Resume Example

 

Justine Anderson

431 Georgia Street ● Monroe, LA 11112 ●  (999) 449-9999 ● justine @ email . com


Front Desk Clerk
Offers superb reception and tier one support skills to serve visitors and guests efficiently.

SUMMARY
8+ years’ experience in different front desk management capacities. Highly skilled in greeting guests and ensuring correct verification procedures, handling telephone calls/emails, and routing them appropriately, and answering queries and managing reservations. Poised to maintain a neat and organized reception area. Bilingual: English and French.

PROFESSIONAL SKILLS
• Demonstrated excellent hospitality and customer service skills
• Anticipates guest needs and work to fulfill it immediately
• Good personal appearance and friendly nature
• Excellent written and verbal communication skills
• Effective organizational abilities
• Total commitment to guest satisfaction

ACHIEVEMENTS
• Streamlined check-in procedures by ensuring all hotel data were fed into the prescribed database in record time and without affecting the check-in process
• Obtained Employee of the Year award following excellent customer feedback

WORK EXPERIENCE

Front Desk Clerk
Hilton Inn – Monroe, LA | 2007 – Present
• Greet guests professionally and politely as they arrive and depart
• Route customers to appropriate places within the hotel
• Make reservations on the phone and in person
• Take messages and route appropriately
• Review accounts and charges during check out
• Arrange tours and transportation for guests as required
• Manage wake up calls
• Handle incoming calls

Receptionist
Autobahn Motors – Belmont, CA | 2006 – 2007
• Answered phone, determined caller’s needs and routed to the appropriate person/department
• Greeted visitors and determined their requirements
• Maintained files and reservation schedule
• Assisted in the execution of special projects
• Oversaw the visitor security procedures

EDUCATION
A.S. Customer Service
Monroe College, Monroe, LA | 2005

COMPUTER SKILLS
MS Office Suite and Outlook

About the Author

Sam Mogul, MBA (ITM & HR), is a passionate career expert with 15 years of experience in writing and reviewing resumes, cover letters, and career-related content. He founded CoverLettersAndResume in 2011 intending to help job seekers in their job search journey. If you have any questions or concerns, please feel free to Contact Us. Or visit our About Us page.





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