Working as a customer service representative at Uhaul means that you will be on your feet (figuratively speaking) all day.
And you have to stay on top of the game.
This means that your resume should show that you are capable of taking the pressure of this work.
In your resume for a customer service representative position at Uhaul, you must highlight the fact that you can talk to customers over the phone, and in-person, and take their orders for service provision, and also handle issues and complaints.
If you have had previous experience in a moving equipment and storage rental company, you must put that in.
See also: Uhaul Customer Service Cover Letter
Uhaul Customer Service Resume
Tyler Pattinson
5 City Street, Flint, MI27948
(000) 987-5687
[email protected]
CUSTOMER SERVICE REPRESENTATIVE
SUMMARY
Customer service representative with 7+ years of solid track record of working in a storage rental capacity. Demonstrated expertise in determining customers’ moving and storage requirements, and providing them with possible solutions.
PROFESSIONAL COMPETENCIES
|
Phone and In-person Support |
Records Management |
Tracking |
KEY ACHIEVEMENTS
- Handled 150 customers in a day, owing to a particularly busy workday.
- Implemented a unique follow-up system, as a result, increased customer base by 35%.
- Introduced an order processing system, hence, increased efficiency by 50%.
- Provided excellent services to a regular client, thereby, retained his business for long-term.
PROFESSIONAL EXPERIENCE
Customer Service Representative
Uhaul, Flint, MI | 2015 – Present
- Respond to customers’ queries regarding services such as storage and moving facilities.
- Assess customers’ requirements by asking questions, and provide correlating solutions.
- Take orders for storage facilities, including timelines and space requirements.
- Provide details regarding how they can obtain services.
- Ensure that trucks are dispatched to the right addresses in a timely manner.
- Follow up with dispatchers in order to ensure timely movement of customers’ belongings.
- Ensure that customers are provided with follow-up information.
- Respond to customers’ complaints and suggestions in accordance with company policy.
- Direct unresolved issues and problems to the supervisor.
- Prepare customer activity reports.
Customer Service Intern
Tribal Storage Services, Flint, MI | 2012 – 2015
- Recorded customers’ requirements for storage possibilities.
- Ensure that orders are relayed to customer services representatives.
- Updated follow-up reports.
- Kept records of customer interactions and transactions.
- Managed paperwork such as intake forms by properly storing it.
EDUCATION
High School Diploma
St. Trent’s High School, Flint, MI