Working as a waitress is tough. Similarly, being interviewed for a waitress position is also tough.
At the interview, you will be scrutinized for a lot more than just your knowledge of serving food and beverages to patrons, which is why you have to be well prepared in advance.
How to Prepare?
Before you appear in a waitress interview, it is necessary that you go through the cover letter and resume that you used to apply for the job. This is important because you will be asked questions based on what you write in these two documents.
You also have to make sure that you understand what the interviewer wants in a waitress by going through the job description of a waitress in detail.
A waitress interview may be long or not, depending on what the interviewer wants to know.
To help you out with the process, we have provided a set of questions and answers that might be part of the interview.
See also: Waitress Resume
Waitress Interview Questions and Answers
1. What inspired you to work as a waitress?
I have always been in awe of the foodservice industry, and how it caters to patrons, especially in restaurants. In order to determine what the work entailed, I decided to obtain a part-time position as a waitress 6 years ago. I realized that I was excellent at what I did, leading me to take up a career as a waitress.
2. What skills do you possess which make you an excellent waitress?
I am completely service-oriented. My main focus is always to ensure customer satisfaction. Specifically, I am competent in taking orders, providing suggestions, and ensuring that orders are placed on time. In addition, I am skilled in providing customers with food suggestions according to their tastes and ensuring that their orders are delivered promptly.
3. Which area is your skills most proficient in – fine dining or fast food?
I have worked in both fine dining and fast food capacities. To be perfectly honest, my skills are defined in both these areas. I can handle the intricacies of both with equal valor and professionalism.
4. Tell us a little about your experience as a waitress.
I have been working as a waitress for 6 years. During this time, I have handled many tasks such as greeting and seating customers, providing them with menus, assisting in making food and beverage choices, and taking orders. Additionally, I have been busy ensuring that orders are accurate, and served in a timely manner. Also, my duties have involved assistance in preparing checks, laying tables, cleaning tabletops and chairs, and ensuring that condiments stations are properly set up and stocked.
5. What do you find most difficult about this work?
I love waitressing. Since I am so involved in my work, I do not think of it as difficult. Of course, there are challenges at times, but then that comes with the territory.
6. How do you feel about working in a position where you have to be on your feet all the time?
I chose to be a waitress as a career, and I was completely aware of the fact that I will be on my feet constantly. I’m a reasonably athletic individual and do not get tired easily. Working on my feet is something that is all in a day’s work for me, so I do not even think about it.
7. Tell us of a time when you did something and came out shining.
During Christmas holidays last year, the restaurant I work at received an unbelievably, and unprecedented rush of customers. I was the only one working during the holidays, and it was quite a challenge to handle so many customers at the same time. In one day, I managed to serve over a hundred patrons, without any complaints or problems. I believe that is has been my best accomplishment to date.
8. How do you handle irate customers?
I have had my share of irate customers during the time that I have worked as a waitress. My policy is simple – never be rude. Even if a customer is being unreasonable or rude, I keep my calm and try to handle the situation in as pleasant a way as possible.
9. What do you like most about your work?
I love the hubbub of people. The fact that I can make customers happy by simply serving a meal makes me happy too. It can be quite a rewarding job.
10. And what do you not like about it?
To be honest, there is nothing that I dislike about waitressing.
11. If there was one thing that you could change about your present workplace, what would it be?
I work for an excellent diner. They have all their systems in place perfectly. However, I feel that they can do with a couple of greeters to add more to the aura of fine dining.
12. Do you know anything about food preparation?
As a matter of fact, I worked in a kitchen capacity for 2 years before I became a waitress. I am aware of handling tasks such as making sandwiches and burgers, tossing salads, making soup, and helping with chopping, slicing, marinating, and mixing.
13. What is your biggest strength?
I am an avid learner. I love learning new things. And this makes it easy for my employer to teach me the ropes.
14. And what would your biggest weakness be?
I am a stickler for perfection. I love to do everything in a perfect manner, even when I know that it may not be possible every time. However, I am working on setting realistic goals for myself.
15. What are your future aspirations?
Eventually, I would love to work in a capacity where I can head a team of the waiting staff.
16. Do you think you are ready for it?
I would have to be completely honest and say no. I believe that I still have a lot to learn before I begin working in a supervisory role. But I am working towards my goal, and I hope to reach it soon.