Skills matter more than experience, especially when you are applying for a customer service representative position at the entry-level.
That is why your cover letter has to show that you are the right person to hire because of your skills, knowledge, and enthusiasm.
When writing an entry-level customer service representative cover letter, make sure that you provide the right information regarding your ability to handle outreach tasks.
Since you will be working in a capacity where your mettle in the service orientation will be checked, it is important that you highlight the fact that you will always go the extra mile to make things happen.
A cover letter is all about skills and competencies, which is why you must focus on what you have to offer in this area.
For instance, your knowledge of opening and maintaining customers’ accounts can be made part of your cover letter.
Here is a cover letter sample to help you determine what you can write on your own for a customer service representative position:
Customer Service Representative Cover Letter No Experience
January 25, 2023
Mr. Trevor Builder
Human Resources Manager
Nova Tech Inc.
9213 Beach Road
Seattle, WA 64023
Dear Mr. Builder:
As a proactive and customer service-oriented professional, I feel that I am ready to take on the work of a customer service representative at Nova Tech Inc. The fact that I am a thorough individual makes me an excellent person to hire, as I will be able to contribute almost immediately.
A 3-month internship in a customer service capacity (a requirement of the degree program) made me realize the effort that is put into ensuring repeat business opportunities. Through this, I learned the many aspects of customer liaison, and can now effectively deliver excellent services in a number of areas.
I am well-versed in account management and after-sales services. Furthermore, I am highly competent in building sustainable relationships and trust with customers, through the implementation of effective communication programs. Besides that, I possess an unmatched ability to sort out problems such as complaints and customer dissatisfaction, making retention a possibility every time.
In order to give you a more profound view of my capabilities, I will contact your office next week to set up an interview. If you need to reach me in the meantime, please feel free to call me at (000) 485-0934.
Thank you for considering my credentials for the Customer Service Representative job at Nova Tech Inc.