Cover Letter for Customer Service Representative

Updated on: August 22, 2016

It is not every day that you have to write a cover letter to accompany your resume. And since you do not write cover letters too often, it usually becomes a problem when you have no choice but to write one. Remember that a cover letter is little more than your work-related aspirations and skills on a piece of paper. Even though a cover letter is a short document, it does need to have a sizeable effect on the employer, making him believe that you are the best choice that he has.

Cover letters are highly misunderstood by people who write them. Mostly, a cover letter is written in direct imitation of the corresponding resume. This is wrong. Cover letters do not replicate resumes – they complement them. What is the use of sending two separate documents that say the same thing? If you do this, you are simply wasting your time and that of the person who will read it. Be smart about writing cover letters. Do not simply rewrite your resume is a prose form. Instead, chart out your abilities and achievements so that the employer understands who you are and what you can do for him.

The following cover letter sample for a customer service representative does this:


Cover Letter for Customer Service Representative


854 Prince Street
Sandy, UT 62541

August 22, 2016

Mr. Paul Diesel
Hiring Manager
United Technologies
7002 S 1595 E
Sandy, UT 50097


Dear Mr. Diesel:

My customer service orientation can be judged from the fact that the percentage of satisfied customers that I have served in the past 5 years is a staggering 97%! As a dedicated customer service representative who was given the responsibility to handle the “cream” of customers at my previous workplace, I can safely bet that I am the person to hire, if repeat business opportunities is your prime concern at United Technologies.

Here are just some of the reasons why you should hire me:

• Documented success in responding to and resolving customer service inquiries and issues on the first call.
• Demonstrated comprehensive understanding of specific company products in order to portray confidence and credibility to customers, and assume ownership.
• Highly skilled in proactively identifying and acting on cross-selling / upselling opportunities to increase revenues.

If you are in the market for a customer service representative who is quality and serviced-focused, can handle conflict easily and multitask effectively, I am the person you are looking for. Let’s meet in person soon. I know you won’t regret talking to me. I will be in touch regarding an interview soon and can be reached at (555) 555-5555 for any additional information that you may need.



Charles Hanks

Enc: Resume