As the title indicates, a messenger is someone who delivers messages. On a broader level, messengers work in varying environments where they are required to transport packages, mail and other items from one place to another. It may seem simple enough but the work of a messenger is difficult as there is a huge amount of responsibility attached to it and a lot of travelling involved.
Messengers deliver documents and packages in a safe and confidential manner. Their destination may be within the company that they are working for, an area, a city or even an entire state or country. Depending on the type of message or package being delivered, messengers essentially work on a predefined schedule.
Most companies take the services of a messenger to deliver documents and messages because this means is efficient and fast. It may take days or hours for a courier to company to deliver a mail – and there is a lot of documentation involved too – while a messenger can do this in a short period of time. Many companies that have a constant need to deliver packages hire messengers on a permanent basis.
Refer to the following list of duties that a messenger is required to perform:
• Determine destinations by referring to addresses on packages and documents
• Ensure that packages or messages are delivered in a time efficient manner
• Handle packages and documents with care especially ones that are marked “fragile”
• Ensure that packages are ready for delivery by packing them in a safe manner
• Drive delivery truck to the destination
• Ensure that the delivery is done in a timely manner
• Reconcile packages at recipient’s location
• Maintain communication with destination and point of departure through radio or cell phone
• Ensure the highest degree of security of shipment
• Take recipient’s signature of the receipt and compare with original signature on identification card
• Understand privacy rules and not tamper with package or document
• Maintain records of daily visits in the log book
• Sort deliverable items in accordance to delivery route in order to ensure maximum efficiency
• Confirm deliveries by checking into the office after each delivery
• Open and sort incoming mail and deliver to appropriate recipients within the office
• Collect and seal outgoing mail and ensure that proper stamps are used
• Load and unload goods from trucks and delivery vans
• Plan efficient routes prior to setting out on a delivery mission
• Use telephones to deliver verbal messages
• Take COD (cash on delivery) where appropriate and deposit cash into bank as instructed prior to the delivery