Mail Clerk Resume – Sample, Guide, Duties, Skills

Updated on: October 17, 2023

Welcome to the Mail Clerk Resume page! Whether you’re a seasoned Mail Clerk or aspiring to land your dream job in the mail industry, this comprehensive guide has everything you need to create a standout resume.

In this guide, you will find expert tips, duties, key skills, and real examples that will help you craft a compelling resume tailored to the Mail Clerk position. With years of experience handling and delivering mail in a fast-paced office environment, it’s time to showcase your abilities and take your career to new heights.

Let’s get started on your path to success as a Mail Clerk!

Mail Clerk Resume Sample

John Smith
Columbus, OH
(000) 253-9658
[email protected]


Highly organized and detail-oriented Mail Clerk with over 5 years of experience in handling and delivering mail in a fast-paced office environment. Proficient in using mailroom equipment and software to ensure accurate sorting, distribution, and delivery of packages and letters. Demonstrated ability to prioritize tasks and meet tight deadlines. Excellent interpersonal skills with a strong focus on customer service.


  • Proficient in using mailroom equipment and software
  • Excellent organizational and time management skills
  • Strong attention to detail
  • Outstanding customer service abilities
  • Good written and verbal communication skills
  • Ability to work independently and as part of a team


  • Implemented a new mail tracking system, resulting in a 20% reduction in lost or misdelivered mail within the organization.
  • Streamlined the mailroom procedures, improving efficiency by 15% and reducing delivery times for incoming and outgoing mail.
  • Recognized for consistently achieving a high level of accuracy in sorting and distributing mail, with an error rate of less than 1% for the past two years.
  • Commended by coworkers and supervisors for excellent customer service, providing prompt and helpful assistance to employees, and ensuring their mail needs were met efficiently and effectively.


Mail Clerk
OhioHealth – Columbus, OH   
Jul 2020 – Present

  • Sort incoming mail, packages, and interoffice correspondence for distribution to the appropriate departments
  • Operate mailroom equipment, including postage machines, letter openers, and label printers
  • Maintain accurate records of incoming and outgoing mail using computer software
  • Organize and maintain mailroom supplies, ensuring an adequate inventory level at all times
  • Coordinate with couriers to facilitate timely delivery of packages
  • Assist employees with mail-related inquiries and provide excellent customer service

Mailroom Clerk
Some Company – Columbus, OH       
May 2018 – Jul 2020

  • Managed the distribution and delivery of incoming and outgoing mail within the organization
  • Processed and sorted large volumes of mail using sorting machines
  • Prepared and affixed postage to outgoing mail and packages
  • Collaborated with other departments to ensure the efficient flow of mail and packages
  • Assisted in the implementation of new mailroom procedures and technologies

City School, Columbus, OH


  • Certified Mail Clerk, Anytown Mailroom Association
  • First Aid and CPR Certification, American Red Cross

MS Excel, Word, and PowerPoint

“I am confident that my attention to detail, strong organizational abilities, and commitment to providing excellent customer service will make me a valuable asset to your organization.”

How to Write a Great Resume for the Mail Clerk Position?

Writing a great resume for the Mail Clerk position requires careful attention to detail and a focus on showcasing your relevant skills and experience.

Here are some steps to guide you in creating an effective resume:

1. Include a strong summary or objective statement:
Begin your resume with a compelling summary or objective statement that highlights your relevant skills and experience as a Mail Clerk. This is your chance to grab the employer’s attention and make them want to read further.

2. Highlight your core skills and competencies:
In a separate section, list your key skills and competencies related to mailroom management and mail handling. Include skills such as proficiency in using mailroom equipment and software, organizational abilities, attention to detail, customer service skills, and strong written and verbal communication skills.

3. Showcase your key achievements:
Include a section where you can highlight your accomplishments as a Mail Clerk. Mention specific achievements such as implementing new mail tracking systems, streamlining mailroom procedures, achieving high accuracy rates in sorting and distributing mail, and receiving recognition for excellent customer service.

4. Outline your work experience:
Provide a detailed description of your previous work experience as a Mail Clerk. Include the name of the organization, dates of employment, and a summary of your responsibilities and achievements in bullet point format. Focus on tasks such as sorting and distributing mail, operating mailroom equipment, maintaining records, coordinating with couriers, and assisting employees with mail-related inquiries.

5. Include your education and certifications:
Mention your educational background, including your highest degree or diploma. List any relevant certifications you have obtained, such as Certified Mail Clerk or First Aid and CPR Certification.

6. Highlight your computer skills:
Since technology plays a crucial role in mail handling, mention your proficiency in computer software applications such as MS Excel, Word, and PowerPoint.

7. End with a strong closing statement:
Conclude your mail clerk resume with a confident closing statement expressing your belief that your attention to detail, organizational abilities, and commitment to excellent customer service make you a valuable asset to the organization.

Mail Clerk Job Description and Duties

  • Sort and distribute incoming mail and packages to the appropriate recipients within the organization.
  • Process outgoing mail, including preparing packages for shipment and affixing postage.
  • Ensure that mail is properly labeled and organized for easy retrieval.
  • Operate mailroom equipment, such as postage meters, mail sorting machines, and document scanners.
  • Assist in the organization and upkeep of mailroom supplies and inventory.
  • Receive and sign for incoming packages and notify recipients of their arrival.
  • Maintain accurate records of incoming and outgoing mail, including tracking numbers and delivery confirmations.
  • Provide excellent customer service to employees and external contacts who have inquiries or issues related to mail delivery.
  • Coordinate with other departments to ensure timely and efficient handling of mail items.
  • Adhere to security protocols to protect the confidentiality of sensitive mail.
  • Perform other general administrative tasks as assigned.

Mail Clerk Skills

ure! Here are some important skills for a Mail Clerk:

  1. Mail Sorting and Distribution: Proficiency in accurately sorting and distributing incoming and outgoing mail to the appropriate recipients or departments within an organization.
  2. Record-Keeping: Ability to maintain organized records of mail transactions, including logging incoming and outgoing mail, tracking packages, and updating databases or spreadsheets.
  3. Mailroom Equipment Operation: Knowledge of operating and maintaining mailroom equipment such as postage meters, folding machines, letter openers, and scanners.
  4. Attention to Detail: Strong attention to detail is essential to ensure that mail is correctly sorted, addresses are accurate, and packages are delivered to the right individuals.
  5. Time Management: Effective time management skills to prioritize tasks, meet deadlines, and handle time-sensitive mail or packages promptly.
  6. Customer Service: Providing friendly and helpful customer service when interacting with employees, clients, or vendors who have mail-related inquiries or concerns.
  7. Confidentiality: Understanding and respecting the confidentiality and privacy of mail and packages, ensuring sensitive information is handled securely.
  8. Problem Solving: Ability to identify and resolve issues or discrepancies related to mail delivery, address errors, or missing or damaged items.
  9. Communication Skills: Clear communication, both written and verbal, is important for interacting with colleagues and delivering mail-related instructions or notifications.
  10. Physical Stamina: Mail Clerks may need to lift, carry, or move heavy packages or bulk mail, so physical stamina and the ability to handle repetitive tasks are beneficial.

Remember, these skills can vary depending on the specific requirements of the organization. Highlighting these skills in your resume and demonstrating them during an interview can enhance your chances of securing a Mail Clerk position.

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