Tim Hortons Resume Example & Writing Guide

Updated on: May 10, 2024

Welcome to our dedicated guide on crafting the perfect resume for a career at Tim Hortons!

Whether you are aiming to land a position as a team member, shift supervisor, or in any other role within this iconic Canadian coffee chain, our comprehensive guide and example resumes are here to assist you in making a robust impression.

Tim Hortons, known for its warm and inviting atmosphere, requires candidates who not only possess the necessary skills and experience but also embody a customer-first attitude.

Our guide aims to bridge the gap between your current resume and the resume that will catch the eye of Tim Hortons’ hiring managers.

Whether you are updating your resume or crafting a new one from scratch, let this guide serve as your roadmap to success in your job application process at Tim Hortons. Let’s get started!

Tim Hortons Team Member Resume Sample 1

James Grayson
322 Grandeur Ave
Toronto, ON
(000) 956-8545
james @ email . com

Customer service-oriented team member with 5+ years of experience in the food service and cashiering field. Expert in greeting customers, and guiding them regarding the menu and specialties of the day. Ability to take and prepare orders, prepare coffee and donuts, and collect payments. Sound knowledge of various types of coffee and bakery specialties. Proficient in operating POS and electronic inventory systems.

– Food Service – Cash Drawer Operation
– Bill Generation – Food Packaging
– Order Synchronization – Material Replenishing
– Inventory Keeping – POS Operation
– Communication – Food Items Display
– Kitchen Assistance – Order Processing


Team Member
ABC Restaurant, Toronto, ON
Sep 2020 – Present
• Greet customers and guide them regarding products available on the menu
• Take guest’s orders and process the same quickly
• Pack or serve the ordered meals as per client preference
• Provide timely and courteous food and beverage services
• Generate bills and collect payments
Selected Achievements
• Up-sold hand-brewed latte by 50% through effective promotion of the technique and specialty.
• Reduced order processing time by up to 10% by implementing time-economizing strategies for order compilation and processing.
• Introduced cost-effective takeaway packaging, reducing overhead costs by $5000 per month.

Drive-thru Cashier
CAFÉ 26, Whitby, ON
Aug 2018 – Sep 2020
• Greeted customers and took their orders
• Forwarded the orders and generated bills
• Collected and processed payments in cash and through credit cards
• Responded to customer queries regarding menu items and billing

Graduated in 2017
ABC High School, Lindsay, ON

• Bilingual: Fluent in English and Spanish
• Exceptional communication and interpersonal skills
• Able to outperform in a team-oriented and fast-paced environment

Tim Hortons Resume Sample 2


To secure a team member position at Tim Hortons where I can utilize my excellent customer service skills and ability to work under pressure to enhance the dining experience of customers.


Diploma in Hospitality Management
George Brown College, Toronto, Ontario
September 2018 – June 2021

  • Graduated with Honors
  • President of the Student Event Planning Committee

Professional Experience

Customer Service Representative
McDonald’s, Toronto, Ontario
July 2021 – Present

  • Provided high-level customer service and maintained a welcoming environment.
  • Managed cash register and processed transactions with a 99% accuracy rate.
  • Resolved conflicts and ensured customer satisfaction.

Starbucks, Toronto, Ontario
September 2019 – June 2021

  • Prepared and customized beverage orders with attention to detail.
  • Maintained cleanliness and organization of the store.
  • Collaborated with team members to meet and exceed service targets.


  • Efficient in a fast-paced environment
  • Strong communication and interpersonal skills
  • Proficient in cash handling and POS systems
  • Able to make coffee and tea beverages
  • Food safety certification

Volunteer Experience

Event Volunteer
Toronto Food Festival
May 2023 – May 2024

  • Assisted in event setup and takedown.
  • Provided information and direction to festival attendees.
  • Coordinated with vendors and managed food stalls.


Available upon request.

How to Write a Great Resume for a Job at Tim Hortons?

1. Choose the Right Format

Your resume should be clean, professional, and easy to read with clear sections. The most commonly used formats are:

  • Chronological: Lists your work history in reverse chronological order. This is suitable if you have a strong work history.
  • Functional: Focuses on your skills and experience, rather than your job history. This is useful if you have gaps in your employment or are changing careers.

2. Include Contact Information

At the top of your resume, include your:

  • Full name
  • Address (optional)
  • Phone number
  • Email address
  • LinkedIn profile (optional)

3. Write a Compelling Summary or Objective

Begin with a brief summary or objective that highlights your strengths and key capabilities. Tailor this section to demonstrate that you have the traits Tim Hortons values, such as customer service, teamwork, and reliability.

Example: "Dynamic and reliable professional with over three years of customer service experience in fast-paced environments. Skilled in order management, team collaboration, and problem resolution, with a strong commitment to providing exceptional customer service. Eager to bring dedication and proven skills to Tim Hortons."

4. Emphasize Relevant Experience

List your past jobs that relate to the food service industry. For each position, include:

  • Job title
  • Company name
  • Duration of employment
  • Key responsibilities and achievements

Focus on duties that are relevant to a typical day at Tim Hortons, such as handling transactions, preparing food and drinks, and maintaining a clean work environment.

5. Highlight Your Skills

Create a separate section for skills that are pertinent to the job at Tim Hortons:

  • Excellent communication skills
  • Ability to work well under pressure
  • High-level customer service skills
  • Cash handling and POS systems experience
  • Food preparation and safety knowledge

6. Include Education and Certifications

If you have completed any education or training relevant to the job, list it here. For example:

  • High School Diploma
  • Food Safety Certification
  • First Aid Certification

7. Add References

References can be a valuable addition, showing potential employers that others vouch for your experience and work ethic. Include at least two professional references.


Tailoring your resume specifically for Tim Hortons by showcasing your relevant experience, skills, and personal qualities will make you a standout candidate. Remember, a resume that reflects your ability to fit into their community-focused, energetic team increases your chances of getting the job.