Tim Hortons is one of the most famous coffee and donut chains in Canada. It is also famous for muffins, biscuits, cookies, rolls, Danishes, and bagels.
Owing to the popularity that it has gained over the last six decades, Tim Hortons has taken many steps to become Canada’s one of the largest coffee and food service chains.
As a coffee establishment, Tim Hortons employs many people in different positions.
Depending on what your specific skills and experience are, you can apply for a position as a team member, manager, fast food attendant, cashier, or supervisor.
Since the chain has expanded so much (and is still expanding), Tim Hortons has to hire many fast-food attendants or team members to meet its demands. They are primarily the company’s face as they take and deliver orders.
If you want to work as a Tim Hortons team member, you should prepare yourself for an interview.
Your interview will be based on how much you know about the company, making coffee, and delivering customer service.
You may be asked some of the following questions (posted here with possible answers for your convenience) when you appear for an interview for a team member position at Tim Hortons.
Tim Hortons Interview Questions and Answers
1. Tell me about yourself?
Well, thank you so much for inviting me for the interview for the team member position at Tim Hortons. I would describe myself as a people person who is very detail-oriented and possesses good numeracy skills. I graduated from ABC high school in 2016 and have 6+ years of experience working as a team member and cashier for food service establishments.
2. What do you know about Tim Hortons?
Tim Horton’s is a multinational fast food eating place famous particularly for its coffee and baked items with numerous branches across Canada and the USA. The staff at Tim Horton’s is very customer-friendly and courteous, and the place is known for its remarkable service. Also, Tim Hortons is a subsidiary of Restaurant Brands International.
3. Why do you want to work with Tim Hortons particularly?
To be very honest, I have worked for the competition, and I must say that there weren’t many opportunities to learn and climb the ladder. I am especially impressed with your Roll Up the Rim to Win marketing campaign.
4. Even though Tim Hortons is an industry leader, its outlets have had their share of difficulties. How would you handle a demanding customer who is bent on making a scene in Tim Hortons?
My first instinct would be not to let a customer mars the company’s reputation. I would listen to his or her problem politely so I can address his grievance. If I feel that the situation is out of the boundaries of my authority, I will ask my supervisor to step in.
5. Can you describe what you anticipate doing as a team member of Tim Hortons? (For Team Member Position)
As a team member at Tim Hortons, I will be greeting customers, taking their orders, packing and handing their orders to them, and processing payments. I will, of course, be responsible for taking and addressing complaints and queries and ensuring that my work area is clean and maintained according to the specifications of the company.
6. What are the duties of a Tim Horton’s cashier? (For Cashier Position)
Typically a Tim Horton’s cashier is responsible for processing sales transactions, assisting the product stocking activities, and effectively operating the cash register. Additionally, the cashier is also required to keep an updated knowledge regarding products and prices and answer customer queries regarding the same. He/she must maintain transactional records for all sales.
7. In what areas you would require training to perform the duties this job demands?
I am an experienced worker and am fully qualified to perform the job. However, on-the-job training is always productive, and I’m willing to take any training Tim Horton offers for my professional growth.
8. Tell us about a time when you gave a useful suggestion that improved things?
At my previous job, there was one product that was particularly undersold. I suggested a new product display and started promoting the product by telling regular customers about its features. The product was up-sold quickly, and we had to purchase more to fulfill the demands. My effort paid off and was highly commended by the management.
9. Why do you want to work for Tim Horton’s?
Tim Horton’s warm and welcoming atmosphere in all branches alike is what attracts me most, and I wish to become a part of a team where customer integrity is valued, and the whole crew is dedicated to serving fresh and high-quality food.
10. Tell us some personal attributes that you think set you apart from others?
My demonstrated relationship-building skills, ability to work effectively in a team and proficiency in cash handling procedures are the attributes that give me an edge over my competitors.
11. What does it take to retain clientele?
Retaining clients and keeping them coming back is an art. It requires effective communication, courteous and friendly service, and gentle handling of all customer queries.
12. How do you deal with a customer unhappy with what they are served?
If a customer approaches with a complaint, I immediately tell them I’m sorry they did not enjoy the food served and offer either a refund or a replacement made to their preferences.