Business Office Associate Interview Questions and Answers

Updated on: May 7, 2019

An interview for a business office associate is nothing to be afraid of.

While it may seem like a daunting procedure, it is actually quite a simple one – provided that you understand the motivation behind it.


Interviews are typically conducted to discover applicants’ abilities and to verify if what they have boasted of in a resume and cover letter, has any weight to it.

But this is not the only reason an interviewer would want to meet with you in person – he or she would also want to gauge what type of person you are. And that cannot be figured out until your physical presence is felt.

Some interview questions and answers for a business office associate position are provided below for reference purposes:




See also: Business Office Associate Resume


Business Office Associate Interview Questions and Answers

How do you feel about working as a business office associate in a medical concern?

I have been specially trained to work as a business office associate in a medical capacity, which is why I like working in a medical facility. The work is challenging which is just the way I would like it to be.

As a business office associate, what experience do you have?

While working as a business office associate, I have been handling a lot of diverse duties such as providing frontline support to physicians’ offices, registering patients for office visits, collecting payments for services rendered, completing insurance billing work, and following up on patient accounts.

What do you think is the main skill that a business office associate needs in order to work well in this capacity?

While there are so many skills that are imperative to the role of a business office associate, I believe that communication skills top the list. This is because individuals working in this capacity need to be in constant touch with people from all backgrounds, and it is necessary for them to be able to reach out to them on different levels.

As far as the technical aspect of medicine is concerned, what are your core competencies?

I am knowledgeable of medical terminology, medical insurance, and ICD-9 and CPT coding.

What 3 areas can you identify that are crucial to handle when working as a business office associate?

I believe that account management, patient/family relations, and claims management are the 3 areas that one has to work well in while working as a business office associate.

What do you plan to do as part of your long-term career plans?

Eventually, I would like to train extensively in insurance company liaison and communication, hoping to acquire a position where I can ensure that the billing functions of a medical facility are properly managed and streamlined

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