Medical Office Assistant Interview Questions and Answers

Updated on: November 9, 2016

 

If anyone ever tells you that they do not get nervous at interviews, you can be sure that they are lying! Interviews are harrowing times even for people who are pros at them.

The pressure is always high and it is up to us to keep up with the (sometimes unfair) demands of the interviewer. Practice makes perfect – this is not just a cliché. It is so very true!

So practice the following interview questions for a medical office assistant position and you can be a sure winner!

 

Medical Office Assistant Interview Questions and Answers

What type of skills do you think one needs to work as a medical office assistant?
One has to be exceptionally organized and thorough if this is the work that one wants to take up. To work as a medical office assistant, it is imperative to possess excellent communication and interpersonal skills, deep insight into medical terminology and procedures, and good people skills as well.

Typically, what type of duties does a medical office assistant perform on any regular work day?
Manning the telephone and responding to inquiries, scheduling appointments and handling follow-ups, managing intake work, verifying insurance coverages, following up on insurance claim statuses and ensuring that procedure rooms are properly prepared and maintained are some of the main duties of a medical office assistant.

On a scale of 1 to 10 (10 being the highest), where do you consider the importance of patient education? Explain why.
I would place patient education at 10. This is because when you educate a patient, you are resolving a lot of issues for them and for the facility as well. Patients will be less antsy and scared, and staff members will be able to expedite appointments and ensure smoothness of processes related to patient services.

As far as insurance companies are concerned, what has been your experience?
I am quite experienced in creating and maintaining effective liaison with insurance companies. Verifying insurance information and filing claims and following up on them is something that I have done extensively over the years.

How do you ensure accuracy of patients’ medical records?
I am an extremely thorough individual, which makes it easy for me to correctly create medical records, and perform quality checks on them on a regular basis. This ensures constant accuracy.

What made you choose to work as a medical office assistant?
I am a well-organized and dedicated person, with a great interest in the medical world. Performing administrative and clerical work in a medical setting is my niche. It was all quite natural to pick this line of work.