The interview process is not just cumbersome for the candidate – in fact, it is a lot more challenging to execute for an employer whose main aim is to hire an individual who will do exactly as the former expects him to.
A bit of a tall order eh? True.
While you do not really need to worry about what the employer is going to do to execute the interview is a professional manner, you do have to see how you will save your end of the bargain.
Going through interview questions and answers that are particular to your specific position will help. Here is a set for a front office coordinator position:
What are some of the main duties of a person working as a front office coordinator?
A front office coordinator is responsible for greeting clients and visitors, ensuring that they are directed or escorted to the person or department that they wish to meet / go to, screen telephone calls and relay messages, type correspondence and reports, and handle some billing duties when required.
What skills set does a front office coordinator need in order to be successful at this work?
To do justice to the position of a front office coordinator, one has to possess exceptional coordination and communication skills. Since people working at this position are at the forefront, it is important for them to have a pleasant personality and the ability to handle difficult situations. Knowledge of scheduling is one of the most important skills that an individual needs to possess if he or she wants to work as an office coordinator, as most people working at this position handle the organization’s calendars as well.
If you were given a choice of working at the backend or the front-end, which one would you choose and why?
I would gladly take up front-end work because I feel that I have it in me to interact positively with different types of people on a regular basis. I like working at the forefront because of all the challenges that it has to offer.
How do you feel about handling irate customers or visitors?
Well, no one really likes to get into unpleasant situations but handling irate customers and visitors is all part of the work of a front office coordinator. I don’t mind it a bit and take the challenge positively.
As far as billing is concerned, what has been your experience?
While billing work is not something that I have done extensively, I have worked in a medical facility setting where handling copays and calculating costs was part of my work.
What do you see yourself doing in the next 3 years?
I hope to train as an executive coordinator soon, allowing me to use the diverse skills that I have in this capacity, in a more profound manner.