Business Office Associate Resume Sample

Updated on: December 13, 2022

A business office associate resume is a short document that is required to apply for a new job.

In order to write a good cover letter, you have to modify the content of your cover letter in accordance with the job description provided by the employer.

A resume sample is provided below for your reference.

Business Office Associate Resume Example

Sandra Wright
4602 Westwood Road
Westlake, LA 70669
(000) 877-4754
Sandra.wright @ email . com


Passionate and hardworking business office associate with 13 years of extensive experience in handling all aspects of a business office, placing a special focus on streamlining work processes in busy healthcare establishments. Organized and disciplined, able to tactfully obtain insurance verification for treatments and diagnostic procedures and efficiently record them in appropriate systems. 

✓ Insurance Verifications
✓ Performance Improvement
✓ Medical Consents Preparation
✓ Physician Orders Maintenance
✓ Service Quality Improvement
✓ Records Management


Business Office Associate
United Surgical Partners, Westlake, LA
2012 – Present
• Assist patients in determining the type of services that they require from the medical facility.
• Verify patients’ insurance information and calculate any add-ons and copays.
• Obtain pre-certifications from insurance companies for all procedures requiring the process.
• Calculate amounts due and inform patients of what they owe to the company.
• Prepare charts on a daily basis to ensure that upcoming surgeries and procedures are properly managed.
• Label necessary documents, ensuring that physicians’ orders are properly added to them.
• Make outbound collection calls to patients to follow up on outstanding payments.
• Provide patients and their families with information on healthcare financing options and help them navigate the process.
Selected Accomplishments & Results
• Improved business operation processes by implementing standards and protocols to follow for all staff members.
• Introduced a collections system which proved to be 50% more efficient than the one already in place.

Business Associate
Lexington Medical Center, Westlake, LA
2008 – 2012
• Greeted patients and their families as they arrived at the facility and provided them with the required information.
• Escorted or directed patients to their required departments, after verifying their appointments.
• Provided information on available services at the facility and scheduled patients for appointments and procedures.
• Contacted insurance companies to verify patients’ coverage information, and calculated and communicated copays to patients.
• Ascertained that the front desk and waiting areas were kept clean, sanitized, and maintained at all times.
Selected Accomplishments & Results
• Introduced facility management with the option of healthcare financing, resulting in increased patient inflow and trust.
• Improved relations with insurance companies on the panel, expediting insurance claims as a result.

High School Diploma
Westlake High School, Westlake, LA | 2007