Professional resume writers have just one piece of advice for those who have trouble writing resumes – be relevant.
Relevance is the most important thing when writing a resume. Do you know why the section “hobbies and interests” is not considered a viable part of a resume? Because it has no relevance to any job that you may apply for. Your hobbies and interests are your business, not that of the hiring manager.
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Front Office Assistant Resume Sample
Ileana Cruise
4 N Oriole Avenue ● Chicago, IL 66500 ● (000) 125-4541 ● ilcru @ email . com
FRONT OFFICE ASSISTANT
Customer Service / Communication / Attention to Detail
Professional Summary: Results-oriented and dependable front office professional with a track record of greeting customers and visitors in a pleasant manner and providing them with required assistance. A passionate individual who has excellent customer service and communication skills. Known for presenting options and alternatives when faced with adverse situations.
CORE COMPETENCIES
| • Record-keeping | • Liaison Maintenance | • Inventory Handling |
| • Vendor Relations | • Mail Handling | • PABX Operations |
| • Meeting Scheduling | • Timecards Reviewing | • Sales and Marketing |
| • Reservations | • Equipment Operations | • Check-in/out Assistance |
PROFESSIONAL EXPERIENCE
Front Office Assistant | 9/2012 – Present
UPMC, Chicago, IL
• Streamline front-end operations by ensuring that all processes are properly carried out according to set procedures
• Reduce incoming customer traffic by introducing an appointment system
• Greet customers and visitors and assist them with their queries
• Service telephone calls by providing required information and scheduling appointments
• Verify appointments by checking databases and direct/ escort customers to their required departments
• Handle filing and record keeping duties but ensuring both accuracy and confidentiality of information
• Organize information online or in paper form to ensure easy access and assist staff members in gaining access to information
Front Office Assistant | 11/2007 – 9/2012
City Co, Chicago, IL
• Increased the efficiency of front desk staff members by providing them with required training and supervision
• Implemented and trained staff members in the use of a complex PABX system, making call handling easier to manage
• Handled correspondence and incoming and outgoing mail by following set company procedures
• Took and relayed messages over the phone and in person and ensured that any emergent messages are delivered promptly
• Ascertained the overall cleanliness and maintenance of the office, especially front desk and waiting areas
Front Desk Aide | 2/2005 – 11/2007
TC Communications, Chicago, IL
• Answered telephone calls and provided required information by remaining within company protocols
• Assisted customers and visitors in locating offices and / or personnel by directing or escorting them
• Oversaw the cleanliness of waiting and front desk areas
• Managed customers’ complaints according to company policies and ensured that any escalating issues are communicated to the manager
• Created and maintained liaison with vendors and suppliers to ensure prompt delivery of office supplies and equipment
EDUCATION
St. Peter’s High School, Chicago, IL – 2005
High School Diploma