Doing your homework and looking the part are two things that will get you through the interview process in the blink of an eye. Knowing your resume inside out and how to expand on it is imperative for job interview success. Similarly, researching the company where you intend to work, including their aims, goals and objectives is imperative.
Dress smartly and walk in with confidence and you can ace almost any interview. For a front office assistant interview, here is a set of questions and answers that will help you prepare:
What makes it worthwhile to work as a front office assistant at the end of a long work day?
The work in itself is satisfactory. When all that I have done during the day brings the workday to a positive end, it makes me feel that the job is indeed worthwhile. If I haven’t met all my goals by the end of the day, I work harder the next day to make sure that the work remains worth my while!
How do you handle rejection and stress?
No one handles rejection well. It is not in one’s psyche to do so. However, when I feel rejected because of something that I have done which has not been accepted, I take it positively and assess myself. Once I know what it is that made the rejection come my way, I work hard on overcoming my shortcomings. As far as stress is concerned, I work well under stress. I am an organized person by nature and no amount of duress can undo that.
What have been your main duties as a front office assistant in your previous workplace?
In my previous role as a front office assistance, I was responsible for greeting customers and visitors, providing them with required information, directing them to correct departments and / or personnel, servicing telephone calls, handling inventory of office supplies and creating and maintaining vendor liaison.
What skills do you think are important to work at this position?
If one wants to work as a front office assistant, the primary skill one should have is the ability to communicate well with people from all walks of life. Furthermore, it is important to be organized as one has a lot of information to deal with, and possess the ability to handle several tasks at the same time. Additionally, it is important to be highly motivated, possess knowledge of core front desk operations, including PABX handling, and manage customer complaints efficiently.
Why did you choose to work as a front office assistant?
As someone who is organized by nature, possess great communication skills, can handle adversity, and likes meeting new people, working at the front desk made great sense to me, as I get to do the work that I am best prepared for.
Where do you see yourself 5 years from now?
Ideally I would like to work as a front desk manager a few years from now, supervising a team of front office personnel.