Airline Check-in Agent Job Description and Duties

Updated on: May 13, 2022
Airline Check-in Agent Job Description

Airports never sleep; you will always see staff buzzing around in airports. Airline check-in agents are hired on different shifts within an airport.

Their primary job is to verify passengers’ tickets, issue boarding passes to them, and make sure that their luggage is safely transported to the assigned aircraft.

Airline check-in agents are hired by airlines to assist their customers with checking-in in a smooth manner.

At an airport, every airline will have a different counter which seats airline check-in agents. They are responsible for only the airline that they represent.

To work as an airline check-in agent, it is important to acquire some knowledge of airport procedures which may include deep knowhow of airport security and dangerous goods.

Airline check-in agents have to keep their eyes peeled for nefarious activity around their counter and they must report any suspicious-looking luggage items or passenger documents.

They also need to be informed of different destinations inside the country and in other countries especially popular holiday ones.

It is essential for airline check-in agents to be clear while talking as they often have to make announcements over public address systems.

Another important prerequisite for this position is to know how to access information pertaining to immigration rules and luggage allowances.

Related: Check-in Agent Resume

Airline Check-in Agent Job Description for Resume

  • Inspect and verify documentation of passengers
  • Issue boarding passes
  • Reschedule passengers affected by flight interruptions or cancellations
  • Process baggage
  • Make announcements
  • Operate computer keyboards and carrier-specific reservation/ ticketing software
  • Calculate fee
  • Handled the needs of unaccompanied minors, VIPs, and passengers needing wheelchair assistance
  • Guide passengers through customs and immigration
  • Comply with all federal and municipal SOPs and policies