An Airline Reservation Agent resume is all about your relevant skills and experiences.
Be specific to the airline reservation agent position when you write a resume.
Airline Reservation Agent Resume Example
Madison Monroe
7 Martense Avenue
Corona, NY 11212
(000) 632-8524
madmonnn @ email . com
AIRLINE RESERVATION AGENT
PERFORMANCE SUMMARY
Attentive and discreet, best known for efficiencies in servicing calls for information, in an airline reservation agent role. Skilled in confirming reservations for passengers, conferring with passengers to determine their travel preferences and requirements, handling public addressing systems to make announcements of arrivals and departures, and providing boarding assistance to passengers with special needs. A systematic person who has a solid track record of effectively servicing customers according to specific airline policies.
PROFESSIONAL SKILLS
✓ Documentation Examination
✓ Baggage Checks
✓ Lost Baggage Tracking
✓ Itinerary Preparation
✓ Refunds Management
✓ Excess Baggage Management
✓ Transactions Management
✓ Conflict Handling
PROFESSIONAL EXPERIENCE
Airline Reservation Agent
Airlink, Corona, NY
6/2013 – Present
• Greet passengers as they arrive at the reservation counter and inquire into their traveling preferences.
• Look through the system to determine open slots and provide passengers with information regarding airlines and flight times.
• Book passengers on their desired flight and provide them with information on ticket costs.
• Provide accurate information regarding flights, products, and destinations, and indulge in appropriate upselling activities.
• Check passengers in by first gauging their reservation and ticketing status.
• Issue tickets and itineraries and ensure that passengers are made aware of any changes in flight times.
• Respond to reservation and flight information queries over the telephone, in accordance with the company’s protocols.
Ticketing Agent
US Air, Corona, NY
2/2009 – 5/2013
• Greeted passengers and inquired into their reservation statuses.
• Verified reservation statuses in the airline database and inquired into passengers’ flight preferences.
• Issued tickets and ensured that passengers were made aware of airline/airport rules and regulations.
• Checked in passengers’ bags after weighing them and ensuring that they were properly labeled.
• Provided information to walk-in customers regarding flight times, destinations, and special offers provided by their desired airlines.
EDUCATION
Airline Reservation Systems Training
Community College, Corona, NY | 2010
High School Diploma
Corona High School, Corona, NY | 2009