Many people erroneously believe that lack of experience is a bad thing. In actuality, employers look for people without experience (and preconceived notions) so that they can train them on their own conditions.
An employee who is technically a clean slate is more conducive to learning the ropes than one who may have an inflexible attitude where training is concerned because he is experienced!
This is not to say that hiring an experienced call center agent is a no-no – it just means that there are some positions where a newly graduated individual is more suitable than one who has had some experience in the field.
So if you are applying for such a position, it is up to you to make sure that your cover letter says that you are inexperienced but not unteachable.
Believe it or not, a hiring manager will be quite pleased to see a cover letter from an inexperienced individual, who is confident of his or her abilities to contribute to the company he or she is applying to.
As far as the cover letter writing part is concerned, there is evidence to prove that cover letters that show confidence and a “go-getter” attitude are winners.
See also: Call Center Agent Resume No Experience
And here is one such sample cover letter for call center agent who has no experience in hand:
Call Center Agent Cover Letter No Experience
April 18, 2019
Mr. Millard Ferguson
4070 Train Set Road
Cranston, RI 29384
Dear Mr. Ferguson:
Being a recent high school graduate with some exposure to both inbound and outbound calling activities owing to a short internship at Mind Bridges, I feel confident that I am a great contender for Call Center Agent position at Creations. I see that you are looking for an individual who is trainable, flexible, communicative and highly resourceful – and all these adjectives describe me best.
During the internship at Mind Bridges, I was trained in a lot of areas, within a very short period of time. This means that I have a lot to offer where handling incoming calls for information and outgoing calls for sales are concerned. Possessing inclusive knowledge of DND lists and up-selling activities, along with handling ticket generation work, I am positive that I am the right person for this particular job opening.
Once you meet with me in person, I am sure that you will be as enthusiastic about hiring me as I am about joining Creations. I will be in touch with your secretary to set a meeting date and time in the near future. In the meantime, I can be contacted at (000) 241-5974.