Implementation Analyst Resume Sample

Updated on: March 17, 2022

A resume for an implementation analyst position is a short document that is required to apply for a job.

Here is a sample resume for the implementation analyst position.

Implementation Analyst Resume Example

Erika Berger
4890 Northway Drive
Saint Cloud, MN 78021
(000) 844-2541
erikaberger @ email . com


Highly analytic, systematic, tactful, and diligent implementation analyst with 12+ years’ track record of success designing, architecting, and delivering high-quality systems implementation services in the areas of application installation and integration.

Proven ability to analyze and document system requirements for data, workflow, logical processes, and hardware and operating systems environment.
Known to work collaboratively to attain the short-term and long-term goals of the organization.

✓ Client Initiatives Support
✓ Needs Articulation
✓ System Customization
✓ Software Configurations
✓ Communication Facilitation
✓ Product Testing
✓ Software Process Validation
✓ Setup Administration
✓ Risk Mitigation

Customer Engagement: Successfully managed to engage all clients in implementation activities to ensure that they understand the changes and challenges of new or upgraded systems.

Risk Reduction: Reduced the risk of external threats by a staggering 99% by implementing a system that dynamically dealt with incoming viruses and malware.

Communication Expedition: Streamlined communication between different departments, resulting in ease of software implementation and auditing, due to increased trust.

Training and Development: Trained 5 teams of software and hardware engineers to handle onsite systems implementation work, through a series of one-on-one sessions, webinars, and seminars.


Implementation Analyst
AFLAC, Saint Cloud, MN
2011 – Present
• Articulate clients’ requirements to systems teams to enable collaborative problem-solving.
• Determine how clients use software and decipher the implications of variables that can be manipulated.
• Provide advanced problem-solving and troubleshooting support to clients, in addition to system consultation assistance.
• Develop and manage activities to promote effective supplier management activities to ensure successful supplier sourcing and onboarding.
• Create, develop and maintain back-office processes and tracking systems to ensure appropriate support to new client programs.
• Identify issues by conferring with clients and users and resolving them according to established protocols.
• Ensure optimal utilization of all software tools and guidelines, and ensure completion of all implementation activities on time.
• Administer setting up of all systems according to set instructions and ensure that synchronization activities are undertaken appropriately.

Implementation Manager
G & A Operations, Saint Cloud, MN
2004 – 2011
• Documented standard operating procedures (SOPs) for all ongoing business modules
• Identified clients’ requirements and customized programs to effectively meet their needs
• Developed and managed tactical programs for implementation of programs, including timelines and documentation
• Coordinated and prioritized project tasks, maintained project plans, and communicated statuses to clients

Master’s Degree in Information Technology 
Saint Cloud Business School, Saint Cloud, MN – 2002