Outbound Call Center Agent Interview Questions and Answers

Updated on June 20, 2017

Being interviewed is a harrowing experience, no matter how many times you have treaded down that road. Every interview is unique and everyone’s ability to handle interviews is placed differently. Stress is the most common feeling during interviews. You are put under a microscope and you are expected to perform well. How does one even contend with this situation?

Without a doubt, interviews are often not pleasant events to look forward to. The good news is that with some effort, you can prepare well enough to be able to impress the interviewer into giving you the job. The following questions and answers for an outbound call center agent position will give you some heads up:

 

Outbound Call Center Agent Interview Questions and Answers

What exactly has been your experience working as a call center agent in an outbound capacity?
As an outbound call center agent, I have been making calls to prospective and existing customers to provide them with information on the company’s services and products. In addition to this, my work included creating leads, following up on them, and passing them on to the sales team for account development.

In your opinion, what is the perfect skills set for an individual working as a call center agent in an outbound capacity?
Communication skills are foremost. One needs to possess exceptional skills in reaching out to customers and providing them with information on the company’s products. Additionally, one has to be customer service-oriented, possess great organizational skills, and have it in him or her to handle complaints and concerns effectively.

What does business retention mean to you?
Ensuring that customers provide repeat business is very important. All my work activities are focused on ensuring that customers are provided with the best of services so that they do not look elsewhere for better opportunities.

How do you handle irate customers?
Handling irate customers is all in a day’s work for me. Even those customers who have been provided with the best ever services sometimes get antsy. My mantra is to keep my calm, and to delve deep into why a customer is unhappy, and then intervene so that the problem is resolved as soon as possible.

What is the first thing that you keep in mind when making outbound sales calls?
The first thing that I look into when making sales calls is the DND (Do Not Disturb) list. Since I do not believe in invading people’s privacy – even it is for a sales opportunity – I make sure that I look for the number that I am about to call in the DND list first.

Outbound or inbound calls – which ones do you prefer?
To be honest, both are equally challenging. I do not have a preference. I can adjust myself equally well in both areas.




Published in Category: Agent