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Account managers are hired by many large companies and conglomerates. Regardless of the type of industry, their prime task is to manage the company’s clients’ accounts and to keep them well-serviced and happy. They ensure that exceptional client services are delivered to each account holder. In the event of a complaint, it is up to the account manager to ensure timely and fair resolution. They are expected to develop, maintain and nourish trusted advisor relationships with clients in order to ensure client retention and recurring business.
People who apply for this position must make sure that their application credentials are in sync with the needs of prospective employer. This may mean specifically outlining client-focused skills when writing a resume. The following resume sample will help you create your own resume.
Account Manager Resume Sample
Dmitri Cohen
591 Woodridge Drive, Farmington Hills, MI 83011
Res: (999) 999-9999, Email: dmitri.cohen @ email . com
ACCOUNT MANAGER
Process Improvement – Client Satisfaction – Recurring Business Opportunities
HIGHLIGHTS
• 9+ years’ progressive experience in diverse account management roles
• Well versed in cultivating long term client relationships with existing and new contacts
• Hands on experience in developing and implementing account strategies and tactics in order to set product directions
• Proven track-record of selling comparable service solutions in order to maximize business value
• Competent at identifying solutions and providing apt services in order to ensure client retention
PROFESSIONAL EXPERIENCE
Account Manager | Delta Group, Farmington Hills, MI | 2010 – Present
• Achieve set account quota on a consistent basis between the years 2010 and 2013
• Organize workshops to enhance the quality of services thereby increasing efficiency within the department
• Build, maintain and nourish long term relationships with clients
• Manage day-today- account tasks for clients
• Communicate with clients to determine their problems and account handling needs
• Play an advisory role by providing consultation
• Conduct client account performance audits
• Analyze and resolve billing discrepancies
• Confer with clients to determine budgets and deliverables
• Manage revenue forecasts on a constant basis
Assistant Account Manager | ABC Company, Honolulu, HI | 2006 – 2010
• Prevented loss of three major accounts by providing excellence in account management services
• Increased profitability of the company by 16% within the first year by bringing back ten lost accounts
• Assisted in determining clients’ budgetary requirements
• Formulated service plans in accordance to budgets
• Provided support in handling clients’ accounts in accordance to the company’s policies
• Provided support to account managers in developing reports and handling paperwork
• Maintained electronic documentation of communications
• Prepared finance agreements and maintained diary lists
EDUCATION
Hawaii State University, Honolulu, HI | 2005
Bachelor’s Degree in Business Administration
ADDITIONAL SKILLS
• Negotiation and account follow-up
• Translating sales processes into revenues
• Computer: MS Office suite, Account Management Software