Front Desk Agents are responsible for a professional, delicate, and efficient check-in and check-out for each guest of the hotel.
They process all payments in line with the hotel’s requirements and give information to visitor inquiries on the desk or via the telephone.
Also, they need to complete day-by-day checklists and practice exceptional hospitality and good manners at all times.
Here is a sample of a front desk agent’s resume that will tell you what these responsibilities are and how best to create a workable resume.
Besides, see this Front Desk Agent Cover Letter Example to support your resume.
Front Desk Agent Resume Example
Carla Hobscap
123 May Street, Jacksonville, NC 33455
(000) 111-9876
Email
FRONT DESK AGENT
OBJECTIVE
Friendly and polite front desk professional seeking employment with ABC Company. Bringing exceptional customer service skills, strong work ethics, and related experience to contribute effectively in a highly stimulating work environment.
CAREER HIGHLIGHTS
• 5+ years’ extensive experience in different Front Desk roles
• Highly skilled in customer services activities – both on the telephone and in-person
• Special talent for handling guests regarding registration, check-in, and check-out
• Proficient in managing cash and credit cards
• Proven record of servicing guests’ complaints and resolving problems in a friendly manner
PROFESSIONAL SKILLS
• Good skills in math and accounting
• Technical – MS Office Suite
• Bilingual – English and Spanish
PROFESSIONAL EXPERIENCE
Front Desk Officer
Regency Inn Hotel – Jacksonville, NC
Jan 2017 – Present
• Greet guests on arrival and provide information regarding room availability, types, and rates
• Assign rooms pertinent to guests’ needs and choice
• Collect payments for rooms and board
• Instruct bellboys to assist guests with luggage
• Provide information regarding hotel policies and activities in response to queries both on the phone and in person
• Maintain inventories pertinent to vacancies, reservations, and rooms
• Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically
Front Desk Clerk
Pebble Beach Resorts – Pebble Beach, CA
May 2008- Jan 2017
• Registered guests and assigned rooms to them
• Answered phones and provide required information to callers
• Verified customers’ credit
• Kept records of room accessibility and guests’ accounts using a computer
• Computed bills, collected payments and made a change for guests
• Stocked and cleaned workplace for the next shift
EDUCATION
Specialized Courses in Front Desk Management
High School Diploma
ABC High School – Jacksonville, NC – 2006
ADDITIONAL CAPABILITIES
• Exceptional interpersonal and communication skills
• Ability to stand long hours at the front desk counter
• Good time management skills
• Customer service-oriented telephone etiquette