Call center agents may work in dedicated support centers or be part of a company’s customer services departments. Their job requires them to manage both inbound and outbound calls to ensure proper customer services and sales at times.

The following resume sample will provide us with an idea of how a call center agent will write a resume when applying for a job in his field.


Related: Call Center Agent Cover Letter


Call Center Agent Resume Sample


Kenny Johnson

1276 Tulsa Road ● Mobile, AL 77763
(000) 999-9999 ● Email

PROFILE: A highly enthusiastic individual with one year’s hands-on experience in call center settings. Customer focused approach and exceptional communication skills. Seeking a Call Center Agent at the MBS Services utilizing ability to manage both inbound and outbound calls effectively.


• Demonstrated ability to serve as a solid link between customers and businesses
• Hands on experience in performing technical and non technical services
• In depth knowledge of meeting sales expectations and goals
• Bilingual: English and Spanish


• Exceptional telephone etiquette
• Customer orientation
• Result-oriented
• Computer and the Internet


• Attained success in meeting sales goals by a 100% by up-selling services to existing customers over the phone
• Managed a team of seventeen call center agents for training purposes in terms of service knowledge and telephone etiquette


Freezone Internet, Mobile, AL | Feb 2010 – Jan 2011
Call Center Agent

• Took inbound calls for providing service and product information
• Provided callers with information on internet packages and promotions
• Resolved customers’ technical issues over the phone
• Generated tickets for problems that cannot be resolved over the phone
• Made sales calls for soliciting business from new customers
• Up-sold services to existing customers
• Maintained call logs


Miami State University, Miami, FL
Bachelor of Business Administration
Majors: Marketing
GPA: 3.12