Call center agents work at inbound and outbound call centers where their major responsibility is to answer for the queries and concerns of clients. Call center agents need top be extremely well versed in their work as the company’s reputation depends largely on their ability to provide a positive impression.

Call Center professionals must take advantage of every possible opportunity to distinguish their credentials, personal attributes, and experience from the rest of applicants applying for the similar job. In today’s highly spirited Call Center jobs, a creative and attentively composed cover letter can make a vital impact on hiring committee.

Call Center Agent Cover Letter Tips

Your cover letter should clearly state and present the skills and strengths that you offer which can benefit the company directly. Highlight your potentials and competencies smartly. The following guidelines can make your cover letter stand out of the lot:

• Address the employer by name and give his/her address in the top left corner
• Make bullet points in the second paragraph. This will enable the employer to see the relevance of the skills you offer
• As a proactive candidate, you should follow-up to schedule an appointment with the hiring company soon after you send out the letter

Look at the following examples of Call Center Agent cover letter which will provide you with a basic idea how a call center agent will depict his skills in doing this job in a cover letter.

Related: Call Center Agent Resume


Call Center Agent Cover Letter Sample 1


Sophia Kidman

21 Jason Sq. • New Orleans, NO 11111 • (009) 222-5555 • sophia .@ email . com

November 29, 2014

Mr. Samuel Gerald
HR Manager
ABC Call Center
17th Rose Avenue
New Orleans, 11111


Dear Mr. Gerald:

Do you seek a Call Center Agent who:

▬ Is fully equipped with call center telephony skills and expertise.
▬ Can follow and implement standard operating procedures to book.
▬ Is well-versed in working with latest computer software applicable in call centers.

Your advertisement specifically entails what my profile proposes:

● 6+ years’ experience in making appointments, maintaining relevant record logs and answering customer queries

● Demonstrated skills in MS Word, MS Excel, Power point, exceptional proficiency with CRM software

● Excellent interpersonal skills and leadership qualities with track record of working comfortably in large teams

● Full command over written/verbal English and Spanish

I strongly believe that my skills acquired through firsthand experience in the industry can be very beneficial to your organization. I would ver much enjoy a formal meeting to talk over  ABC Call Center’s needs and how I might contribute to your success. I’ll be in touch with you next week. Thank you for your time and consideration.



Sophia Kidman

Enc. Resume


Call Center Agent Cover Letter Sample 2


1275 Corning Street
Anniston, AL 66645

November 27, 2014

Mr. Neil Dixon
Manager HR
9033 Lee Road
Anniston, AL 74645


Dear Mr. Dixon:

I recognize MBS as a leading service provider that handles accounts of all the major companies in Alabama. I would like to be associated with your project by offering my services for the position of a Call Center Agent, as advertised in The Daily Ads. As an enthusiastic individual with excellent self motivation skills and the ability to focus on customer, I am confident that I can make a significant contribution to your organization.

Previously, I worked in a similar capacity at Freezone Internet where my responsibilities included managing both inbound and outbound calls. I possess a solid background in taking incoming calls and providing information to customers in the minimum of time. Moreover, I have the ability to assure quality in each call as I understand the value of time for both the customers and the company.

Possessing an inborn ability to work in a fast-paced and result-oriented environment, I have the knowledge of up-selling the company’s products and services to existing customers and soliciting business from new customers through sales calls. Since I am bilingual in Spanish and English, I can work with more customers effectively.

I am looking forward to meeting you to discuss my ideas for which I will call you next week to ask for an interview. I may be contacted at (020) 777-7777 if you need any more information that my resume does not hold. Thank you for considering my application.


Sincere regards,

Carla Higgss

Enc. Resume