As a service writer, you will need to write your resume in a way that is conducive to your skills and abilities.
Specifically, your knowledge of creating a link between an automotive business and its customers will be judged by your resume.
Also, your ability to facilitate transactions and experience in closing deals will be determined through the resume.
Here is a resume sample for a service writer position that you can emulate:
See also: Service Writer Cover Letter
Service Writer Resume Example
Caleb Green
46 Mantle Road
Salem, MA46652
(000) 854-8560
[Email]
SERVICE WRITER
SUMMARY
Highly experienced service writer, with 7+ years of solid track record in creating a liaison between businesses and customers. Uniquely talented in ensuring the delivery of fast and efficient service. Demonstrated expertise in ensuring that all work orders are timely opened and closed.
KEY ACHIEVEMENTS
• Singlehandedly managed six jobs at the same time, without any issues in any of them.
• Successfully implemented an appointment scheduling system that increased efficiency by 65%.
• Introduced the concept of order creation, hence, improving the process by 55%.
• Devised a cost estimation system, considered 90% easier than the one already in place.
PROFESSIONAL COMPETENCIES
- Appointment Scheduling
- Coordination
- Repair Orders Creation
- Records Management
- Service Progress Monitoring
- Needs Assessment
- Communication
- Service Library Maintenance
- Customer Profiles Updates
- Supplies and Equipment Maintenance
- Cost Estimation
- Approvals Obtainment
PROFESSIONAL EXPERIENCE
Service Writer
Sapp Bros Inc., Salem, MA
Nov 2015 – Present
• Greet customers, and inquire into their requirements
• Log customers’ concerns regarding their vehicles
• Examine customers’ vehicles to determine needs
• Suggest cleaning, detailing, repair, and maintenance services
• Translate problems to customers by using layman terminology
• Determine the right resources to handle customers’ problems
• Test drive vehicles in order to determine the need for servicing and repair
• Connect resources/people to customers to ensure quick and efficient repairs
• Estimate costs required for repairs and maintenance, and have them approved
• Responded to questions regarding repair and maintenance services
• Logged all provided repair and maintenance services in a predetermined manner
Detailer
Ace Services, Salem, MA
Jan 2013 – Nov 2015
• Inspected cars and other vehicles in order to determine cleaning and maintenance requirements
• Cleaned interiors by using vacuums and cloths
• Polished vehicle interiors and exteriors
• Washed vehicles from the outside using prescribed methods
• Assisted with tire rotation tasks
• Ensured that air and ac filters were cleaned, or replaced when needed
EDUCATION
High School Diploma
Salem High School, Salem, MA – 2012
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