People working as tier-one employees, such as a waiter, carry loads of responsibilities on their shoulders.
As they are the face of the organization, they are responsible for depicting a positive image.
Since waiters greet customers as they arrive, they are responsible for ensuring recurring business by providing service excellence.
Waiters work at hotels and restaurants where their primary job is to greet customers, escort them to their tables, provide menus and take orders. They coordinate their work with other waiters, servers, bartenders, managers and kitchen staff to ensure customers receive the best services.
Waiters are expected to provide customers with information on daily specials and deals and often suggest food items. They offer welcome drinks to customers and serve drinks according to customers’ personal preferences.
The food service and hospitality industry prefer only the best applicants regarding manners, personal appearance, etiquette, and skills. When a waiter is hired, an employer makes sure that the applicant understands the description of this demanding job in a high volume environment.
If you are preparing for an interview or preparing a resume for the position of a waiter, the following job duties may come in handy for your preparation:
Waiter Duties & Responsibilities
• Greet customers and offer a seat to them according to their preferences.
• Offer welcome drinks and beverages.
• Fill water glasses and refill beverages.
• Offer appetizers and beverages.
• Take orders and provide information about menu items.
• Suggest menu items when requested by the customer.
• Relay patrons’ orders to the kitchen.
• Ensure that the order is prepared according to the menu.
• Ensure order quality and quantity before serving.
• Serve meals and side dishes.
• Deliver food carts to designated areas.
• Ensure that continued service is managed during the meal.
• Keep a constant eye on the table to gauge needs and fulfill them immediately.
• Total customers’ check and take it to them.
• Accept payment by cash and credit card.
• Clear table and clean table tops.
• Change tablecloths and clear dishes and flatware.
• Carry dishes and flatware to the kitchen.
• Ensure that all tables replenished with eating meals.
• Collect menus at the end of the shift.