In the competitive world of hospitality, establishing oneself as a Head Waiter or Waitress requires more than just excellent service skills.
A well-crafted resume acts as your first impression, showcasing your experience, skills, and dedication to potential employers.
The following sample resume is designed to help you present your professional journey in the best light.
Related: Head Waitress Cover Letter Sample
Head Waiter / Waitress Resume Sample
Contact Information
Name: [Your Name]
Phone: [Your Phone Number]
Email: [Your Email Address]
Address: [Your Address]
Professional Summary
Experienced and dedicated Head Waiter/Waitress with over [X] years in the hospitality industry. Proven ability to manage staff, ensure customer satisfaction, and maintain high standards of service. Excellent communication skills, attention to detail, and a passion for creating a welcoming dining experience.
Work Experience
Head Waiter/Waitress
Restaurant Name – [City, State]
Month Year – Present
- Supervised and coordinated activities of a team of 15 dining room staff, achieving a 20% improvement in service efficiency.
- Greeted and seated an average of 200+ guests per shift, maintaining high levels of customer satisfaction.
- Assisted in training over 30 new employees, resulting in a 25% decrease in onboarding time.
- Resolved customer complaints with a 95% satisfaction rate by handling issues promptly and courteously.
- Ensured compliance with health and safety regulations, contributing to a 100% score in health inspections.
- Prepared detailed reports on staff performance, inventory, and dining room conditions, resulting in a 10% reduction in operational costs.
Waiter/Waitress
Restaurant Name – [City, State]
Month Year – Month Year
- Delivered exceptional service to an average of 150+ customers per day, contributing to a 15% increase in repeat customers.
- Took and processed orders from tables efficiently, reducing order turnaround time by 20%.
- Assisted in setting up and closing down the restaurant, leading to a 30% decrease in prep time.
- Managed cash and credit card transactions, with a daily accuracy rate of 99.9%.
- Maintained a clean and organized dining area, which led to a 95% positive cleanliness rating from customers.
Server Assistant
Restaurant Name – [City, State]
Month Year – Month Year
- Supported servers by preparing dining areas before service, increasing setup efficiency by 25%.
- Cleared and reset tables within an average of 2 minutes, enhancing table turnover rate by 15%.
- Assisted with food delivery during peak hours, speeding up service time by 10%.
- Successfully maintained cleanliness in all service areas, contributing to a 98% overall customer satisfaction score regarding cleanliness.
Skills
- Excellent customer service and interpersonal skills
- Strong leadership and team management
- Effective problem-solving and conflict resolution
- Detailed knowledge of food and beverage operations
- Proficient in restaurant POS systems
- Ability to multitask and work in a fast-paced environment
Education
Degree Name in [Field of Study]
University Name – [City, State]
**Month Year – Month Year]
Certifications
- ServSafe Food Handler Certification
- Advanced Wine and Beverage Knowledge Certification
- [Any other relevant certifications]
References
Available upon request.