A veterinary doctor cannot run a practice on his or her own. It is essential to hire support staff to handle reception, administrative and animal support duties so that each part of the practice can be run in a smooth way.
A veterinary receptionist is hired primarily to handle most of these duties. Opening and closing the practice, manning the reception, taking telephone calls, greeting patients and assisting in clinical procedures is all in a day’s work for receptionists working at a veterinary practice.
There aren’t any specific qualifications required to work as a veterinary receptionist, but you must be able to demonstrate empathy with animals/pets and handle them in distressful situations. An organized mind and some knowledge of handling clinical procedures also come in handy when working in this position.
Typically, veterinary receptionists schedule appointments, educate pet owners about treatments and clinical or surgical procedures and assist the veterinary doctor with various tasks.
Sample Job Description for Veterinary Receptionist Resume
• Greet pet owners as they arrive at the facility
• Provide information on clinical and surgical procedures and treatments
• Educate pet owners about pet care regimens
• Schedule appointments for patients and ensure that they are in sync with veterinary doctor’s calendar
• Perform preliminary checks on pets and make notes for the doctor’s benefit
• Prepare examination rooms and make sure that all equipment and supplies are available
• Assist in restraining and calming down animals during examination
• Provide input and support during surgical procedures
• Take information from pet owners and enter it into the practice database
• Ensure that all records are filed properly
• Modify patients’ data and process record transfers
• Answer telephone calls, provide information to patients and take appointments
• Handle client callbacks and make follow up calls to patients
• Admit pets into the facility who may need to go through surgery or rehabilitation
• Ensure that admitted pets are well looked after
• Complete necessary paperwork for pet discharge purposes
• Educate pet owners about post-surgery home treatment for their pets
• Take payments for procedures rendered and return any tendered change
• Make follow up appointments on instructions from the doctor
• Ensure that the reception area is kept clean and maintained at all times
• Make sure the examination rooms are cleaned and sanitized prior to a procedure and afterwards
• Fill prescriptions handed out by the doctor