Preparation for a Veterinary Receptionist interview should be high on your priority list if you want to ace the process.
Here is a set of interview questions and answers to help you along:
Veterinary Receptionist Interview Questions and Answers
How does it feel to work in an environment where you are on your feet (figuratively speaking) at all times?
I love staying busy, which is why working as a receptionist is what I took up. I don’t get tired quickly and enjoy the work, even when I do get tired.
In the role of a veterinary receptionist, what duties have you explicitly performed?
During the 6 years that I have worked as a receptionist in a vets’ office, I have performed a wide array of duties. These include greeting pets and pet owners, providing them with the required information, scheduling appointments, following up on appointments, prioritizing emergency walk-ins, handling records and documents, performing patient/pet intake, and overseeing pet clinic inventory levels. Apart from this, I have been responsible for ensuring that the reception and waiting areas are kept neat and clean at all times.
What skills does one need to be successful in a veterinary receptionist position?
To be successful as a veterinary receptionist, one has to possess an inherent love for animals. As far as the actual work goes, people working in this position must be well-organized and possess the ability to handle many things at the same time. Handling patients/pets, performing intake, and handling follow-ups can all be quite tricky, especially if all of them need to be done at the same time. Also, one needs to be a good communicator as the need to reach out to pet owners is high in this work. Moreover, a veterinary receptionist needs to possess exceptional skills in handling issues such as irate pet owners, and emergent situations.
Tell us about a time when you had to handle an irate pet owner?
There was this lady who had not scheduled an appointment, but insisted that her dog is seen by the vet because “he had a runny nose.” Since the situation was not emergent, I asked her to wait, and I will squeeze her in. But she was adamant to see the vet immediately and became quite rude and overbearing. I had no choice but to decline services to her pet.
How do you handle patient inflow in an organized manner?
I know exactly how to prioritize appointments, and can handle a large influx of pets and pet owners by employing well-placed organizational skills.
What are your plans?
I am acquiring training as a veterinary assistant, and would soon like to work in this capacity as well.