Donald Granger
563 Long Leaf Avenue, Byron, GA 66881
(00) 999-9999
[email protected]
TELLER
Excellent communicator with great cash handling and customer service skills.
SUMMARY
Top-performing Teller 9+ years’ progressively responsible experience in handling cash transactions and managing customers’ accounts. Successfully worked in a high-volume environment while ensuring exceptional customer service delivery.
HIGHLIGHTS
• Hands-on experience in processing routine financial transactions by ensuring accuracy.
• Focused on ensuring client satisfaction and service quality in accordance with the bank’s protocols and procedures.
• Documented success in balancing cash drawers efficiently, despite arising discrepancies.
• Competent at exceeding sales goals by influencing clients to learn about and apply for additional products or services that the bank offers.
PROFESSIONAL EXPERIENCE
Teller
PNC BANK, Byron, GA
(1/2017 to Present)
- Greet customers as they arrive at the teller counter and inquire into their business
- Provide information regarding bank’s services and products and attempt to convince interested persons to avail them
- Take cash and check deposits, verify information on checks and ensure that they are posted to correct accounts
- Handle online transactions in real-time by punching in correlating information into the database
- Ensure that all information such as dates, account numbers, and signatures are properly validated
- Process transactions such as term deposits and mail deposits
- Provide clients with information on new products and services and attempt to sell them
- Compute and post-financial fees and service charges to clients’ accounts
- Assist clients in balancing their financial statements and address discrepancies if any
- Balance cash drawers and ensure that any inconsistencies are immediately addressed
Key Accomplishments
- Reconciled a clients’ financial statement which he claimed had gone haywire because the bank had deducted a huge amount
- Successfully processed online transactions for 1500 clients in one day, following the holiday rush
Bank Teller
SOUTH STATE BANK, Byron, GA
(2/2006 to 1/2017)
- Welcomed clients and escorted them to their desired departments
- Responded to inquiries regarding bank’s services and products
- Assisted clients in filling out checks and verified that correct information have been put on them
- Provided with information on which counter to go to have their checks cashed and deposits made
- Called prospective clients to provide them with information on the bank’s services
- Contacted leads to attempt converting them into clients
- Assisted new clients with filling out account opening forms
Key Achievements
- Met sales goals by 100% between (2011 and 2014) by selling all allotted credit cards to existing clients
- Introduced the concept of “personalized home services” for clients with sizeable portfolios, resulting in increased interest in the bank’s services
EDUCATION
Teller Training – Marketable Skills Achievement Award
Associate of Science in Finance
GEORGIA COMMUNITY COLLEGE, Houston, TX – 2005
Coursework:
- Teller Training
- Financial Operations
- Professionalism and Customer Service
- Money Handling and Processing
SKILLS & COMPETENCIES
• Cash Handling
• Transaction Processing
• Reconciliation
• Credit/Debit Cards
• Discrepancy Management
• Needs Assessment
• Investment Products
• Loan Management
• Cash Drawer Balancing
• Problem Resolution
• Banking Accounts
• Vault Handling