A telephone technician works for telecom and support companies. He or she is required to help customers/subscribers by making sure that they receive optimum service at all times.
The work can only be performed well if you possess knowledge of complex telecommunication systems.
As a telephone technician, you will be performing many work duties, such as serving as an advisor on technical telecom issues and analyzing telecom architecture. Troubleshooting will also be an area that you will have to handle well.
There is no way that you can write a resume for a telephone technician position if you are not aware of the work.
And there is absolutely no way that you can tell a hiring manager that you know the work unless you write a resume that says it all!
When you attempt to write a resume for a telephone technician position, you should focus on the positives. Essentially, your resume should highlight your knowledge of setting up and repairing telecommunications systems, both standalone, and on a network.
See also: telephone technician cover letter
A resume sample for a telephone technician position is provided here for your reference:
Telephone Technician Resume Example
100 Land Road, Westerly, RI29904
Telephone technician, with 8+ years of experience in setting up, installing, and maintaining complex telephone systems in both commercial and residential capacities. Well-versed in studying customers’ orders, and ensuring that they are followed accurately.
• Specifications Planning • Network Layout
• Installation Diagram • Circuit Testing
• Voice and Data Networks • Service Verification
• Troubleshooting • Improvements Management
• Order Logging • Preventative Maintenance
• System Analysis • Technical Documentation
- Implemented complex telecommunications systems, which had been in limbo for many weeks.
- Introduced the concept of preventative maintenance, as a result, decreased downtime by 85%.
- Devised a unique troubleshooting system, hence, reducing troubleshooting time by 50%.
- Singlehandedly managed a complicated circuit testing, in the absence of other technicians.
Unlimited Service Inc., Westerly, RI
2013 – Present
• Inspect sites where telecommunication systems have to be installed.
• Provide customers with information on specifics regarding designs and implementation.
• Acquire approvals from customers.
• Obtain tools, resources, supplies, and equipment in order to begin telephone setting up systems.
• Set up complex and simple telephone systems, such as PABX, and standalone telephones.
• Design and implement systems according to specific instructions.
• Respond to inquiries regarding problems and issues, and ensure that they are looked into immediately.
• Troubleshoot telephone systems, and provide customers with alternatives.
• Log information regarding installations and maintenance.
Voice and Data Systems, Westerly, RI
• Conducted site surveys under supervision.
• Installed and tested telephone systems in residences and commercial buildings.
• Assisted in laying down wires and setting up routers.
• Performed grounding work.
• Created and maintained termination records associated with different accounts.
High School Diploma
Westerly High School, Westerly, RI
Telephone Technician Duties for Resume
• Confer with supervisors in order to determine installation activities that need to be managed.
• Inspect sites to figure out the mechanics of installation, and layouts.
• Determine the various ways in which telephone systems can be installed.
• Create an initial work plan for each installation.
• Acquire tools, equipment, and resources from different vendors in order to perform system installation work.
• Perform installation work by following set standards.
• Act as a liaison and advisor on technical issues related to telecommunications work.
• Explore strategies that will reduce the cost of installation, repair, and maintenance.
• Assist in the implementation of VoIP and traditional telecommunication systems service and support.
• Communicate with customers in order to determine their specific problems with telephones and VoIP systems.
• Perform complex troubleshooting on communications systems.
• Install, test, maintain, and repair telephone systems.
• Check installed systems in order to ensure that they remain in good working order.
• Respond to requests for troubleshooting, and obtain initial information over the phone.
• Ensure that an installation diagram is prepared for each customer.
• Install telecommunication networks, as well as standalone telephone lines.
• Ensure that codes, legal regulations, and standards are followed on a constant basis.
• Create and maintain logs and charts of performed work processes and complaints.
• Verify that service is properly working, by testing circuits, alarms, and equipment.
Educational and Experience Requirements
Even though you need just a high school diploma or a GED equivalent to work as a telephone technician, prior experience is necessary.
If you have worked in this capacity before, you will be considered a great person to hire. If not, you will be trained on the job.
However, you do need to possess some information about the work, such as the ability to install telephone lines, and PABX systems, as well as maintain them properly.