Product Support Specialist Resume Example

Product Support Specialists are responsible for creating and maintaining liaison with customers regarding their problems with a particular product. People in this position usually work in call centers and provide support through telephone calls and emails.

A resume for a Product Support Specialist position is a precise summary of candidate’s qualifications, education, work experiences and relevant skills.

Making an effective resume for this position will increase the chances of an interview. The following sample will help you in achieving your career goals.

 

 

Product Support Specialist Resume Example

 

Janice Tomber
635 Crescent Drive, Lawrenceville, VA 85475
(999) 999-9999, Email


OBJECTIVE
Seeking a position as a Product Support Specialist with Garmin utilizing my customer service skills to provide endorsement to the company’s products.

QUALIFICATIONS SUMMARY
• One year of experience working as a Product Support Specialist
• Skilled in providing customer support regarding the company’s products, orders, and pricing
• In-depth knowledge of providing operational support to determine which products and accessories best serve the customers’ needs
• Hands on experience in developing a company’s image and philosophy to the public
• Able to keep up-to-date on changes in policies, procedures, and product offerings
• Bilingual – English and French
• Proficient in using computers and relevant software

PROFESSIONAL SKILLS
• Demonstrated strong and effective verbal and written communication skills
• Excellent telephone etiquette
• Profound ability to grasp new concepts quickly
• Team oriented and well organized
• Effective data entry skills

ACCOMPLISHMENTS
• Increased Freezone’s customer base by 12% in eight months by providing excellent customer and up-selling services
• Achieved Employee of the Year award following positive customer feedback

PROFESSIONAL EXPERIENCE

Freezone – Lawrenceville, VA | May 2014 – Present
Product Support Specialist
• Answer customer queries regarding the company’s products and orders
• Resolve customer problems by creating liaison with development teams
• Create tickets for problems that cannot be resolved on the specialist level
• Work with customers to identify which products and services best serve the customers’ needs

ATYB Co – Lawrenceville, VA | June 2011 – May 2014
Product Support Specialist
• Reported any conditions that may affect customer satisfaction
• Reviewed circumstances to and decide when to authorize warranties
• Performed up-sell duties as the situation permits
• Performed other administrative duties as required

EDUCATION
High School Diploma
Lawrenceville High School,  Lawrenceville, VA






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