Computer Support Specialist Resume Sample & Skills

Updated on: May 15, 2023

Computer Support Specialists work in almost all settings that host computers. They provide specific troubleshooting and assistance services to computer users.

A resume for the Computer Support Specialist position should depict a candidate’s skills in managing both hardware and software issues along with providing education to users about computer systems and their usage.

Following is an example of a resume that has this information in relevant sections.

Related: Computer Support Specialist Cover Letter

Computer Support Specialist Resume Example

Kevin Collins
Aurora, CO 12345
(000) 911-9229
kevin @ email . com

Looking for a position as a Customer Support Specialist with Prudent Solutions where I may employ my technical skills in managing networks and standalone computers to orchestrate a smooth flow of operations.

• 13 years’ hardware and software experience supporting a client base of 1000+ customers in a 24-hour operational environment.
• Exceptional skills in analyzing, organizing, diagnosing, and repairing computer hardware and software.
• In-depth knowledge of installing and maintaining peripherals.
• Hands-on experience in providing consultation and support to office staff.
• Familiar with local area networks and cabling topologies.

• A+ • CCNA
• Network+ • MCP

• Demonstrated ability to work independently while establishing priorities
• Exceptional knowledge of databases
• Good grasp of antivirus programs
• Excellent communication skills in English and Spanish

• Centralized the network system in a new way to smooth out work processes between departments by ensuring easy access to data.
• Formulated a comprehensive booklet that provided easy troubleshooting steps that staff can perform on their own before calling in for technical assistance.


Computer Support Specialist
Feb 2018 – Present
APM Systems – Aurora, CO
• Perform onsite and remote analysis of computer and network issues
• Install, configure, and test hardware and software
• Troubleshoot issues with hardware, software, and peripherals
• Prepare tests and applications for monitoring desktop performance
• Install and update anti-virus programs on all computers
• Evaluate and recommend technology for purchase
• Create and conduct end-user training
• Perform preventive maintenance
• Serve as a technical contact at all times

PC Technician
May 2012 – Feb 2018
CBTS Inc. – Aurora, CO
• Provided ongoing hardware and software support
• Installed and repaired laptops and computers
• Used client ticketing system to provide support
• Troubleshoot network equipment including modems, multiplexers, cables, telephones, and connectors
• Instructed end-users in the use of software, personal computers, and networks

BS Degree in Computer Science
Aurora State University, Aurora, CO

Computer Support Specialist Skills for Resume

  • Hardware components Installation
  • Software installation
  • Troubleshooting
  • System configuration
  • Structural analysis
  • Systems development
  • Specifications development
  • Staff support
  • Downtime minimization
  • Problem details documentation
  • Ticketing systems.
  • Peripheral hardware installation
  • Daily backups
  • Virus protection systems
  • Helpdesk coordination
  • Network operations
  • Diagnostic reports generation
  • Records management
  • Training materials development

Soft Skills

  • Communication
  • Customer service
  • Team player
  • Quick response
  • Attention to detail
  • Technically inclined