Computer Support Specialists work in almost all settings that host computers. They provide specific troubleshooting and assistance services to computer users.
A resume for the Computer Support Specialist position should depict a candidate’s skills in managing both hardware and software issues along with providing education to users about computer systems and their usage.
Following is an example of a resume that has this information in relevant sections.
Related: Computer Support Specialist Cover Letter
Computer Support Specialist Resume Example
Kevin Collins
Aurora, CO 12345
(000) 911-9229
kevin @ email . com
OBJECTIVE
Looking for a position as a Customer Support Specialist with Prudent Solutions where I may employ my technical skills in managing networks and standalone computers to orchestrate a smooth flow of operations.
SUMMARY OF QUALIFICATIONS
• 13 years’ hardware and software experience supporting a client base of 1000+ customers in a 24-hour operational environment.
• Exceptional skills in analyzing, organizing, diagnosing, and repairing computer hardware and software.
• In-depth knowledge of installing and maintaining peripherals.
• Hands-on experience in providing consultation and support to office staff.
• Familiar with local area networks and cabling topologies.
CERTIFICATIONS
• A+ • CCNA
• Network+ • MCP
CORE SKILLS
• Demonstrated ability to work independently while establishing priorities
• Exceptional knowledge of databases
• Good grasp of antivirus programs
• Excellent communication skills in English and Spanish
KEY ACCOMPLISHMENTS
• Centralized the network system in a new way to smooth out work processes between departments by ensuring easy access to data.
• Formulated a comprehensive booklet that provided easy troubleshooting steps that staff can perform on their own before calling in for technical assistance.
WORK EXPERIENCE
Computer Support Specialist
Feb 2018 – Present
APM Systems – Aurora, CO
• Perform onsite and remote analysis of computer and network issues
• Install, configure, and test hardware and software
• Troubleshoot issues with hardware, software, and peripherals
• Prepare tests and applications for monitoring desktop performance
• Install and update anti-virus programs on all computers
• Evaluate and recommend technology for purchase
• Create and conduct end-user training
• Perform preventive maintenance
• Serve as a technical contact at all times
PC Technician
May 2012 – Feb 2018
CBTS Inc. – Aurora, CO
• Provided ongoing hardware and software support
• Installed and repaired laptops and computers
• Used client ticketing system to provide support
• Troubleshoot network equipment including modems, multiplexers, cables, telephones, and connectors
• Instructed end-users in the use of software, personal computers, and networks
EDUCATION
BS Degree in Computer Science
Aurora State University, Aurora, CO
Computer Support Specialist Skills for Resume
- Hardware components Installation
- Software installation
- Troubleshooting
- System configuration
- Structural analysis
- Systems development
- Specifications development
- Staff support
- Downtime minimization
- Problem details documentation
- Ticketing systems.
- Peripheral hardware installation
- Daily backups
- Virus protection systems
- Helpdesk coordination
- Network operations
- Diagnostic reports generation
- Records management
- Training materials development
Soft Skills
- Communication
- Customer service
- Team player
- Quick response
- Attention to detail
- Technically inclined