A jewelry sales associate works for dedicated jewelry shops or kiosks or counters in shopping malls. These people are responsible for providing customers with a great experience while fulfilling their jewelry buying needs. Whether a jewelry associate works in a jewelry shop that sells imitation jewelry or real, his or her work remains more or less the same.
To work as a jewelry sales associate, one has to possess a high school diploma or a GED. Like all other sales associates, a jewelry associate also has to have great sales skills along with the ability to meet customers’ demands and ensure customer satisfaction. Exceptional communication skills and the ability to handle two or more customers at a time is also essential if you want to work at this position. Helping hesitant customers make purchasing choices is one of the most important duties of a jewelry sales associate. Since they have sales targets that they need to meet, it is important for them to be aggressive, while maintaining decorum when handling their clients. Some employers may offer commissions on each piece of jewelry sold by a sales associate, so working diligently and honestly is very important in this role.
Some of the main duties of a jewelry associate include:
• Greet customers as they arrive at the store / counter and ask them how they would like to be assisted
• Listen to customers’ requirements closely and provide them with information on available pieces and sets
• Show customers their desired pieces and provide information such as setting types, stones and cuts
• Provide customers with information on prices and any associated discounts or deals
• Assist customers in making decisions to buy jewelry pieces or sets and suggest alternatives and complementing pieces with clothes and other accessories
• Lead customers through the buying process by boxing, wrapping and bagging their purchases
• Assist the cashier by providing pricing information according to weight (in cases of gold and silver jewelry) and processing cash and credit card transactions
• Educate customers about warrantees and guarantees of sold pieces and ensure that all documentation is included with the bagged product
• Send out thank you notes to customers and keep them in the loop regarding new arrivals
• Arrange window displays on a regular basis and ensure that all displays are properly locked and secured
• Ascertain that all pieces of jewelry are locked up in assigned storage palaces at the end of the day