Position Overview:

A Patient Account Representative is responsible for working directly with insurance companies and patients to cover proper billing and collection of services. They administer all claim denials, and appeals of inappropriate payments and resolution, execute month end reports.

To apply for a Patient Account Representative, applicants usually needs a resume along with a supporting cover letter. The following resume sample for Patient Account Representative position is written by professionals to guide prospective applicants.


Patient Account Representative Resume Sample


Alina Smith

32 Example Ave, Cadillac, MI 63258
(000) 989-6568 | alina @ email . com


SUMMARY: Dedicated and methodical Patient Account Representative with 7+ years’ successful experience in medical billing and posting healthcare payments. Highly skilled in managing timely and correct billing of all insurance and patient pay accounts. Efficiently preforms all collection related processes while maintaining exceptional customer service standards. Accurately verifies insurance and demographic data and manages denials and rejected bills accordingly.

• Knowledge of accounting, including credit, bookkeeping, collections and insurance
• Able to give accurate and detailed information to patients
• Demonstrated ability to complete the cash posting functions for bad debt accounts
• Proven record of maintaining professional knowledge of all state and federal regulations for all insurance types
• Computer: Excellent working knowledge of MS office suite
• Typing speed 60 wpm

• Reorganized accounts procedures, improved accuracy by 30%
• Resolved queries of patients and families
• [List your achievements here]


Dec 2010 – Present
Munson Healthcare – Cadillac, MI
Patient Account Representative

• Maintain complete and correct files of all insurance information and contracts
• Manage insurance changes and requirements
• Ensure current carrier information is maintained in the computer
• Uphold and work all Facility accounts
• Monitor accurateness, suitability and totality of patient accounts
• Inform patients of any delays in claims processing

Feb 2009 – Dec 2010
Nueterra – Leawood, KS
Patient Account Representative

• Performed per-qualification of third party coverage of predefined procedures
• Managed billing and followed up with third party payers and patients for services
• Handled clerical tasks
• Followed up on accounts with outstanding balances in appropriate manner
• Assisted in the compilation and follow-up of patient survey responses
• Executed monthly reports
• Handled inward client and patient requests

ABC COLLEGE, Cadillac, MI – 2008
Associate of Science in Finance

• Good communicator who has great attention to detail
• Able to work in a fast paced office environment
• Profound ability to prioritize tasks and manage time effectively