Writing an entry-level hotel front desk resume with no experience may seem challenging, but with the right approach, you can still create a compelling resume that showcases your skills and potential.
Here’s a step-by-step guide to help you get started:
1. Choose the right format:
Select a resume format that highlights your relevant skills and abilities. A chronological or functional format can work well for entry-level resumes.
2. Contact Information:
Begin your resume with your full name, phone number, email address, and optionally, your professional social media links.
3. Objective Statement:
Craft a concise and targeted objective statement that outlines your career goals and demonstrates your enthusiasm for the hotel industry. Focus on the value you can bring to the front desk role.
4. Skills and Knowledge:
Create a section to highlight your transferable skills and knowledge that are relevant to the hotel front desk position. This may include customer service skills, communication skills, organizational skills, and knowledge of relevant software or systems.
If you have completed high school or any relevant certifications, list them in this section. Include the name of the school, the degree or program you pursued, and the graduation year.
6. Relevant Coursework or Projects:
If you have taken any courses or completed projects that are relevant to the hotel industry or front desk operations, mention them briefly in this section.
7. Volunteer Experience or Internships:
If you have any volunteer experience or internships, include them to showcase your willingness to learn and your exposure to customer service or administrative tasks.
8. Languages or Special Skills:
If you are bilingual or possess any special skills, mention them in a separate section, as this can be an advantage in a hotel front desk role.
Optionally, you can include references from professors, mentors, or previous supervisors who can vouch for your character and work ethic.
10. Review and Proofread:
Before submitting your resume, review it thoroughly, and check for any grammatical errors or typos. Ensure your contact information is up to date.
Remember, although you might not have direct experience, emphasize your relevant skills, enthusiasm, and willingness to learn. Tailor your resume to the specific hotel and front desk position you are applying for.
Here is a sample:
Entry Level Hotel Front Desk Resume Sample
To obtain an entry-level position at a hotel front desk where I can utilize my exceptional customer service skills and contribute to the smooth operations of the establishment.
High School Diploma
City High School, Austin, TX
SKILLS & KNOWLEDGE
- Excellent communication and interpersonal skills
- Proficient in handling phone calls and taking reservations
- Strong organizational and multitasking abilities
- Knowledge of hotel management software, such as Opera
- Familiarity with handling guest inquiries and complaints
- Ability to work under pressure and maintain a professional demeanor
Front Desk Intern
XYZ Hotel, Austin, TX
- Assisted with guest check-ins and check-outs
- Managed phone inquiries and directed calls to the respective departments
- Handled guest requests and ensured prompt resolution
- Assisted in maintaining reservation records and managing room availability
- Collaborated with housekeeping and maintenance staff to ensure guest satisfaction
- Attended training sessions to enhance knowledge of hotel operations
Available upon request