Telephone Operator Resume Sample

Updated October 1, 2021
Tags: , ,

A well-formatted telephone operator resume acts as an influential tool. It assists you to obtain an interview and a job as a result.

In your resume, list your related experiences and credentials in a way that persuades the employer to know more about you.

You should decide carefully which of your qualifications might be included in your resume.

The more evidence you can demonstrate the match between your skills and capabilities to the prospective employer’s requirements, the more successful you will be in obtaining an interview.

In a telephone operator resume, highlight your skills in performing a full range of telephone and PABX operation duties. For instance answering and placing calls, paging, and performing secretarial tasks.

Additionally, mention your communication and customer service skills in addition to the ability to remain calm in emergency situations.

The following resume sample is formatted in a way that contains all the necessary skills and qualifications required to perform this job efficiently.

Feel free to modify this example per requirements.

See alsoTelephone Operator Cover Letter

Telephone Operator Resume Sample Page Image

Telephone Operator Resume Example

Andrea Smith
325 7th Ave, Lihue, HI 35521
(000) 952-9654
Email


TELEPHONE OPERATOR
Communication | Administration | Friendly disposition

SUMMARY
Results-oriented Telephone Operator with 8+ years;’ hands-on experience in managing and answering multi-line phone systems promptly and professionally. Demonstrated ability to interact with co-workers and customers in a specialized and caring way.

PROFESSIONAL SKILLS
• Processing all codes calmly and promptly
• Transferring calls and monitoring the emergency systems
• Handling all types of situations with diplomacy and politeness
• Remaining peaceful in emergency situations

PROFESSIONAL EXPERIENCE

Telephone Operator                    
Hawaii Pacific Health – Lihue, HI
2013-present
Key Achievements
• Suggested the installation of multi-tone electronic telephone equipment. Therefore enhanced inter-department communication by 50%..
• Initiated an answering machine-based direct department routing mechanism, reducing the client’s waiting time by 70% consequently.
Key Responsibilities
• Operate telephone switchboard station.
• Answer, record, log, and process all calls, requests, questions, or concerns.
• Process requests for wake-up calls and screening calls.
• Monitor busy or unanswered lines.
• Check back with callers on hold to update status.
• Receive, record, and relay messages correctly, totally, and legibly.

PABX OPerator     
Copeland Oaks – Sebring, OH
2010-2013
Key Achievements
• Earned the “Employee of The Year” award owing to dedication and attention to detail.
Key Responsibilities
• Greeted customers and guided them regarding their needs.
• Answered the phone on behalf of the organization.
• Routed calls to appropriate personnel.
• Maintained the front desk area in a professional and polite manner.
• Performed clerical as well as reception handling tasks.

EDUCATION
Associate’s Degree in Communications
CITY COLLEGE, Boston, MA – 2010

TECHNOLOGY SKILLS
• MS Office Suite
• PABX Operations
• Reception Software

Download: Telephone Operator Resume Sample in Word


 




Leave a Reply

Your email address will not be published.