Hotel General Manager Interview Questions and Answers

Updated on: February 23, 2017

Interview intensity is at an all-time high right now. Employers make sure that they ask you the toughest questions in the interview for hotel general manager position. These may include:

• What is the one thing on your resume which is closest to a lie?
• What are you feeling at this point in time?
• How would your worst enemy describe you?
• Describe your biggest weakness?

While you may argue that these questions are not work-related, they do impact how you will be perceived as a candidate. Job-related questions are not the only ones that will be thrown at you. However, there will be many through which a hiring manager will gauge how well you can fit into his organization.

Some job-related questions for a hotel general manager position are provided here:

 

Hotel General Manager Interview Questions and Answers

How do you consider yourself apt for this position?
I have worked as a hotel general manager for over 12 years now, a feat that I am exceptionally proud of. With a solid track record of generating revenue for the hotels where I have worked, and ensuring that systems are well in place to make guest satisfaction a certainty, I am positive that I am a great contender for this position.

What has been your biggest accomplishment as a hotel general manager so far?
A hotel that I was heading in 2007 went through a terrible patch, and the owners decided that they wanted to close it down. I asked for 6 months to bring it back on line and was successful in making it breakeven in the first 3 months, after which it started generating profits. I believe that bringing the hotel back into business is my biggest achievement.

What is the toughest part of working as a general manager in a hotel?
The work of a hotel general manager is riddled with difficulties and challenges. I believe that the toughest thing that I have come across is ensuring continuous guest satisfaction. Where this is concerned, things can go from hunky dory to the pits in a blink of an eye.

So how do you handle this tough part?
I do the best that I can by creating, developing and placing systems which focus specifically on guest satisfaction. And then I make sure that all is under control by constantly supervising each system, and gauge its efficacy as best as I can.

Do you think that anyone can work as a hotel general manager? Why or why not?
I believe that there are only a handful of people who have it in them to be leaders. And since working as a hotel general manager is a role that requires much in terms of leadership, it is important to have a certain type of personality. No, I do not think that everyone has it in them to work at this position.

What is the biggest weakness that you have?
I expect too much. When I place systems in action, I expect them to work wonders, even though deep down, I know that every system has a limitation. I am working on this…